Gold's Gym

Loved the gym when I was going but giving it one star because of the way they handled it when I canceled my membership. My card on file was deactivated so charges couldn’t go through and I received a call from a lady who informed me. At that time, I decided to just cancel my membership and she told me all was good. Periodically throughout the month I kept receiving random calls about my billing so I called and called and could never get an answer. I went back and a worker informed me that my account was not canceled and I would have to come in before 6pm when a manger was in office in order to cancel. So I went during my lunch break to the local Golds Gym and was told I had to cancel my membership at the same location that I signed up at. I was finally able to explain the situation to a manager who still made me pay for two months even though I was originally told over the phone that I was fine. If I was told this information originally, I would have took off a couple hours of work to cancel my membership but I was not. Big miscommunication issues.

This “Gold’s Gym” location is great. The general manager is extremely professional and some of the staff members are helpful as well. I highly recommend this gym facility to everyone.

Great equipment selection and tons of space. Only issue is general cleanliness. It’s not filthy but could be better. There’s so much dust and old chalk in the crevices of the lifting platforms in the turf room that you sneeze.

Love this gym!! All of the trainers and staff are are amazing including Jacob, Ryan, Carol, Chelsea, Shanna, and Sam. Been coming for years！

The Gold's Gym at Willow Lawn is an ideal location, perfect size gym and awesome management and staff. Equipment is always in working condition and the housekeeping staff keeps the gym very clean. What's not to like about a 24 hour fitness facility:)

This gym is over crowded by VCU students all day. Even though VCU students pay for their own gym, they decide to take over this gym. If you want a nice quiet workout, I would pick a different Golds gym. They also do not have a pool anymore.

Nice facility! Only issue is that I had done a day pass while I was here on business and turns out I was paying for a monthly membership for the last year and a half. I was unaware that I signed up for a membership as-well as no contract sent to my email only the day pass confirmation, I was told no refund could be made since none of the management was there at the time.

They gym has pretty much everything you look for in a gym. I would rate it a five but they don't have the Woodway Curve Treadmill which is very important to me. So if I you are not looking for the Woodway Curve Treadmills, you would rate this gym a five! Enjoy and check it out.

In general the place is disorganized, staff seems disgruntled and I can only speak to the men's locker room, and it is absolutely filthy. Filthy. The sauna was never cleaned once in the 3 months that I went to this gym before canceling my membership and the showers had fruit flies in them.

Came by to maybe get a tour and join but there was no one to really help me except the guy at the front counter who was just interested in locking me in to a contract but didn’t offer to take me on a tour or anything else. Golds gym gets a thumbs down for me. I’m big on customer service and I want to make sure I’m getting exactly what I’m looking for. This was my second location today and I’m so disappointed that I don’t have a membership. This brand just isn’t for me