Gold's Gym

Great Classes, Friendly Staff . The owners need to come in class in evening in Summer . It gets extremely hot… due to sun shining in window. They need tinted or shades . Some people are worried about getting burnt.

Gold’s Gym - Mechanicsville continues to focus on everything BUT Group Fitness! No expansion means no change for les mills class gym members. It is only March and the room is TOO HOT! The window tint was taken down and we only have a few fans in the front room. The warmer months will be AWFUL. We joke that we need to wear sunglasses to class, but in all seriousness, something needs to be done to help with sun and heat!

Let me preface this review by saying that being able to cancel your membership is a part of their customer service here at Golds. I see a lot of people saying it is not their fault but in actuality if the process is not done correctly it falls on them. I was told my account was cancelled over a year ago over the phone due to being on medical bedrest (which I had advised I would email doctor verification and was politely told that wouldn't be needed). Come to find out my account was NEVER cancelled, they also upped the membership fee, which I never agreed to, and then still charged me a $60 annual fee. When I called the associate advised the manager wouldn't be in until later that day and he would give me a call, well 3 days later no call and OH I emailed as well with no response. I decided to call on that Saturday and ask if any management would be onsite and was told the assistant manager would be there. I showed up and was advised my account was obviously never cancelled and all I wanted was to cancel and get the annual fee refunded, not the years' worth of charges they had been charging me. I was told the system was down and they couldn't do any cancellations but promised they would cancel my account and call me. I was livid because I wanted physical documentation of proof of cancellation. The manager called me on the following Monday to advise he had cancelled the account but I still did not have any physical documentation of the cancellation. I do not see the charges so I am assuming it was done correctly and the annual fee was never refunded. I pretty much got told that the other associate who originally was supposed to cancel my account was no longer with the company so it was her fault and there was nothing that could be done about it. Make sure you get your proof of cancellation if you intend on cancelling, otherwise it's an absolute mess.

The purpose of my membership is the group classes. I LOVE the classes, but the sun beating in and the heat are becoming unbearable. Please, please put the tint shades up. It has reached over 80 degrees in that room. That is very unsafe. The people who attend these classes want to feel like they matter just as much as the ones out there lifting weights.

Love the Les Mills classes and instructors! My only complaint is the workout room. It's cramped and it's hot. Golds removed the tint from the window and it's early March and already reaching over 80 degrees in that room in the evening .. I cannot imagine how brutally hot it will be this summer. Please fix this! Not only is it hot but it's blinding ..

I have been coming to the gym for a while now. I tried Laburnum and the one off Gayton Road by far. The Mechanicsville location is the nicest location out of all the golds gym. The staff is amazing management is great and it is so unbelievably clean. Thank you so much for keeping the gym the way it is. The people at the front desk are so friendly great customer service.

Gym itself is fine, however, be prepared to take time off work if you ever want to cancel membership. It has to be done in person M-F 10am-6pm, when many people work!!

Great place to workout, meet up with friends and stay in shape or get in shape in Hanover County. I've been going there ever since I was in high school at Lee Davis and they have come a long way. I think its safe to say it's a feat in itself for any business to make it through the covid bout. Recently the gym updated machines and spread out the floor for more room, and a higher quality atmosphere. Aaron is one of the employees there and was more than helpful if you need a name of someone to talk to who's down to earth and professionally composed. 5 stars Gold's 🌟 keep on keeping on 👍

They charged me almost 200 dollars for a membership I never used or confirmed in person, and then I call just to see why that is and they tell me I need to wait 30 minutes until the manager arrives….

Church! If you're looking for a 24 hour Gym Gold's is a safe bet. Only during peak times do I ever experience difficulty with equipment availability.