Planet Fitness in Rochester Hills, MI offers a clean, spacious, and well-maintained facility. The gym is equipped with a variety of machines and free weights, making it convenient for a thorough workout. The welcoming and friendly staff contribute to a positive environment, and management ensures the space remains orderly and hygienic. The gym provides great value for its pricing, with various membership options that include additional amenities like hydromassage and tanning.
The great accessibility, being open 24 hours on most days, enhances its appeal. However, occasional issues with customer service, unexpected fees, and inconsistent staff behavior are noted by some patrons. Overall, it remains a popular choice for both casual and regular gym-goers.
Pros:
- Very clean facilities
- Wide variety of equipment
- Friendly and helpful staff
- Spacious and not too crowded
- Affordable membership options
- Hydromassage and tanning available
- Open 24 hours on most days
- Well-maintained equipment
- Safe and comfortable atmosphere
Cons:
- Issues with customer service
- Unexpected membership fees
- Inconsistent staff behavior
Location / Contact
- Address: 345 S Livernois Rd, Rochester Hills, MI 48307, United States
- Phone:+1 248-923-2014
- Website:planetfitness.com
Rating Stats
Reviews (110)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.5-star.
This business has 110 reviews.
The address is: 345 S Livernois Rd, Rochester Hills, MI 48307, United States .
The contact number is +1 248-923-2014
This service is listed under Gym .
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Carmine Tenaglia
11 months ago
It is always clean and well taken care of but the new equipment is not as good as the stuff last year and staff are not as good as they used to be.Also, I can't stand their new "staff must scan you in policy," very inefficient.
Kayla Matthews
1 year ago
5 stars but the parking lot... I just hate the stupid parking lot
Brandon Frye
1 year ago
Poor customer service.Walked in excited to sign up and get back into the swing of things at a gym, but was very quickly soured on the experience. The woman at the front didn't know how to sign someone up for a membership manually, so she paged someone (a supervisor?). Supervisor bluntly told her that I should sign up through the website and offered nothing more.I'm technologically inclined, but damn. Does any business value the employee-customer relationship and experience anymore? I didn't want a website sign-ups experience. I wanted something in-person.What's the point of having humans working at an establishment if those humans are of no help to the patrons? Shouldn't a business encourage their employees to sign up as many new members as they can?
Mike Moore
1 year ago
Nice gym, great selection of equipment and the single person membership price is very reasonable. Lockers are good, there are other rooms dedicated to stretching, abs, and core also.
Joyce BelganMarlo
1 year ago
Only $10 a month with a $1 sign up charge. So I joined but then found out in September I will get a $49 yearly set up fee charge:-( they don't disclose that in their ad! Still a good deal though so worked out today for an hour:-)
Ed Gilchrist
1 year ago
Lots of modern equipment, not crowded, people leave you alone to have a quiet workout.
Beth Uhas (B)
1 year ago
They have everything you need there for a thorough workout and you can't beat the price. Place is always clean. I never wait for machines.
Orhe Onomake
1 year ago
Everytime I have been to this location, there is always an issue, from cleanliness to staff selectively enacting policies amongst patrons. I've never experienced a franchise so poorly run with no cohesive standards. Today was a new low in making me feel so physically uncomfortable I left immediately after being scolded I had been on the premises for two minutes in total. Definitely not returning, this location has been given a multitude of chances to course correct. Zero out of ten stars.
Michelle Hill
1 year ago
Courtney is a very knowledgeable and positive trainer. Really enjoy her fitness classes! Her attention to proper form really makes a difference! Bravo Courtney!
BradandMichelle Morgan
1 year ago
What a welcoming staff at this location! Clean Gym; I think I felt more welcomed than at my home location though - wow!