The Edge Fitness Clubs

I completely agree with the poor reviews about customer service. I was supposed to have an appointment with Mike, which also included a day pass. When I showed up, he wasn't there and the person that assist me signed me in and that's it. The different memberships weren't explained and no attempt was made to get me to join. I would have liked to have seen the women's only area. The only reason I'm considering joining is the gym's proximity to where I live. If it weren't for that, I would join Planet Fitness.

I would never recommend this gym to anyone specifically the Rochester Hills location. I was online browsing potentially signing up and somehow the order processed, signed me up, and I was charged. I contacted the gym and spoke with their sales manager Kori and advised him that I had never been to their gym nor signed up. He told me that there was nothing he can do and had to pay for the year for a membership I did not sign up for and never have been to. I asked him to look into it as I never signed up and he said he would. He never called back and I had to call three times to reach him for him to tell me basically oh well, we cannot do anything. He was very unprofessional and not helpful at all. I am now dealing with my bank to dispute the charges, since the sales manager basically told me too bad and wants me to pay $300 plus dollars for a membership I never signed up for.Very unprofessional, clearly a scam, and money hungry. Definitely not a gym I ever want to be apart of or associated with.

I absolutely love it!!! I had a membership at LA fitness and Planet fitness and LET ME TELL YOU edge fitness is way better than both combined! The staff is sooo friendly and polite which is #1 for me! Customer service is everything.. It's very affordable for college students and you get what you need to build muscles and tone your body for just $10! Definitely an easy 5/5 stars.

Excellent customer service. Helpful & friendly staff. A large variety of class types & times, so there's something for everyone.They are taking safety measures seriously here. There is enough equipment & machines to accommodate everyone, while staying 6' apart.AND: They are AFFORDABLE! Their pricing allows for anyone to enjoy their gym.

Edge Fitness Club in Rochester Hills has been quite unprofessional and difficult to work with. For 7 months they were closed due to the pandemic, now that they have reopened they no longer offer daycare. We've patiently tried to make them understand that we can no longer use their service since we have children to look after and without daycare it is pretty difficult for us to manage to attend. They say over the phone that everything is fixed in terms of closing our account and yet, we keep receiving a call every two weeks warning about the charges accumulating. Can't wait to go back to Life Time Fitness, much better service.

Very nice gym! Staff is amazing. Started coming in December and it has been the best choice. Mike the membership advisor was nice, as well as the front desk staff. I believe their names were Micah and Drew that helped me over the phone and when I got to the gym! Would recommend to others.

Well I used to love working out here, however now I would not recommend this place to anyone. Put my membership on hold as I will not lift heavy things or do cardiovascular activity while restricting my breathing (aka wearing a piece of cloth over my face). I was told I could put my membership on hold until I was able to workout without said restriction. Apparently that meant I needed to call every month and re-freeze the membership, which you actually are only allowed to do 3 times and then you get charged your full fee, unless you have a doctors note explaining why you are not working out with oxygen deprivation devices on your face. The gentleman then told me I was out of luck as far as recouping the last two months where I was charged despite having put everything on a freeze, and that I shouldve checked my email for more information. Garbage policies, garbage all around. I have two gyms that I visit that believe in being able to breathe, no need to waste your time with this place.

Been coming here since they opened. I love it here and recommend it to everyone who is looking for a gym. The staff is super friendly. Clean facilities and delicious shakes. Ask for Eric. He is amazing and willing to help you out! I’ve also done 8 weeks of personal training with Adrianna and she’s been amazing in helping me with my goals. She holds me accountable and is always available for a quick text if I have a question on a workout or a food.Big facility that offers everything you need and has a great amount of classes that they offer.

Ive been to a few different gyms and i like this one a lot. EXTREMELY CLEAN. Welcoming staff, big facility, lots of equipment, both free weights and machines, and a pretty good shake bar. There are different level memberships. The price reflects what you get.When its busy it can get pretty packed, but for the most part i can still get a good workout in, if somethings taken its not usually that long before it opens up.

I'm really impressed as a new member. Been there twice so far, and found it to be clean, functional, up to date fitness equipment too! Co-worker show enthusiasm and were very attentive as well, which is great for any business.