Gold's Gym Cedar Park

I left a review a few weeks ago and took it down bc I felt you guys saw my review!1. This gym has a really hard time keeping up with things that are "out of order"2. The girls bathroom never has soap or paper towels...seriously?3. The gym itself, spray bottles always empty, paper towel dispensers broken, no paper towels in dispensers.#4 takes the cake. They NEVER CLEAN THE SHOWERS! I work out 5-6 days a week and shower here more than my own house due to working out before work. So gross! People do all kinds of weird things. I have photos and videos of the same stuff being caked on the walls for over 2 weeks! This has got to be health regulations! I will never go to this gym ever again.

You will understand why “this gym has such low ratings" when you try cancelling your membership. Yeah, good luck with that.

Like many other reviews, I have gone in person to try and cancel my membership, called, emailed Leonard several times, filled out paperwork that was “lost”. I hate leaving reviews but the negligence to members is ridiculous. I now live across the country and cant physically come in again. I have even tried to take my card off the account and was told it would go to collections.PLEASE cancel my membership. Why is this an issue with so many members at this location??

I joined Gold’s as my first ever gym and loved it initially. The amenities were nice for the price, the staff was friendly, and I never had any issues until I decided to cancel my membership. I called, gave my name, number, a reason why, and assumed that it would be that simple. I’ve been called, emailed, and texted numerous times since then about overdue payments. After reviewing my bank statements, I realized they’ve been charging me for my membership since April (when I initially tried to cancel it) and I am fed up. I am incredibly disappointed by the level of negligence. If you’re looking for a low stress and easy-going gym, Gold’s is not it.Edit: I was told to contact the owner directly, who told me I need to complete payments for an entire year before cancelling, which was not made clear in the slightest before joining. When I brought this up, he never answered my second email. Not only is this establishment shady, but the owner himself contributes to this issue.

I’ve gone in person twice to this location to fill out membership cancellation paperwork, and they lost my paperwork both times. I even filled it out directly with the general manager, Len Rouse, inside of his office the second time! They are now refusing to give me a refund because they lost my paperwork, and saying I should’ve taken a personal photo of my cancellation form in case something like this were to happen. Make it make sense!!!Edit: I have been trying to contact you, Len, and you’re ignoring me. You’re really going to make me come in person again to see you I guess!

I was a current member of world gym when gold gym bought them out many years ago, i would go to the gym at Hesters Crossing in round rock by my house for 15+ years great gym, I used to the pool every day and the sauna. Then I moved out to Cedar Park I used that golds gym for a good six years no issues we currently moved off of in 19. I came back two weeks ago to re-join noticed the pool was closed along with the sauna due to the 2020 issue. They told me there was no plans on refilling the pool or opening the wet area which is very sad because there was a lot of people that use the swim area and was always pack really a waste of my time now was needing the pool. Then the young man that works The front desk had a serious attitude because he actually had to get up out of his chair and get his face out of the phone to sign up my two boys and just acted like it ended the world because he had to do actual work, with those two things alone, I will be canceling my membership and going to another gym. I watch that same young man on Saturday, sitting in his chair face in the phone and I counted 15 people that walked in and never swipe the card. If your employees don’t care about the gym and we have less amenities there’s other clubs to go to really sad to see how far golds gym has fallen since I’ve been gone.

I am really surprised this gym has such low ratings. This location is my favorite out of the 5 locations I have visited. There are 8 other Gold's locations closer to me than this location, but I would visit this one most often if I could. I only get to this location if I have a reason to be in the area.I think I like this location bc it seems to have more natural light than any that I have visited and it has ellipticals with incline (the Gold's closest to my home does not have a single machine with incline), and my heavy cardio days...it has the machines close by that I use. I have not visited the free-weights area of this gym, so I cannot give an honest review of that area. I tend to avoid that area of all Gold's (I use my free weights at home) bc I don't like the high testosterone vibe. I just want to workout out in an area with a chill vibe and free weight sections of most gyms do not pass the test for me, personally.I have only visited between 9am - 11am...and I have never had problems with crowding.The staff have always been friendly.

My job has a benefit you can sign up for called Active and Fit Direct. If you’re a member you get a discounted rate at several gyms of your choice. My coworker and I chose Golds gym. It’s in the same parking lot where I work.My coworker went in a week before me and signed up at Gold’s, no problem. When I went in I spoke to a really young guy at the front desk. “We don’t take Active and fit Direct, only Active and Fit.” I told him “My coworker was in here last week and signed up with the same discount program.” He says “I’m not allowed.”I tried to show him my paperwork, but he said his manager wouldn’t allow it. I asked if I could speak to the manager. He said there was no managers past 5. The whole interaction made no sense.

I recently joined this gym and it’s such an inviting place. There’s a variety of equipment that is available. From what I’ve seen in the short time I’ve gone, if a machine is out of service, it gets quickly repaired. I really love the Body Balance class with Christy! The manager was very kind about me starting my fitness journey and asked me questions in regards to why I wanted to join. Sophia is an awesome trainer and is super motivating! Overall, I feel like this is a very inviting place. It may be intimidating at first, but allowing myself to try different stuff has really made me comfortable here.

I had a very bad experience with this club. My son canceled his membership at the start of November 2022, but Gold Gym continued to withdraw membership fees. After January 2023 withdraw we checked and found that the club staff forgot to cancel his membership, and it's still active. Be careful with this club, check all documents and operations, read fine prints, and make copies. Do not trust their words and offers. Check details. In my opinion, cheating clients is Golds Gym main way to earn profit.