Gold's Gym North Round Rock

This place is a total rip off. I tried to cancel several times and they make you jump thru hoops!! The place is filthy and poorly run.Most unprofessional organization i have delt with. Go anywhere else

This gym was great at one point, but unfortunately, it is going downhill. Staff is no longer friendly always on theirs phones or laptops. Never enaging. Machines are always broken, and it takes weeks to months for repairs. Most of the gym goers here go to socialize and gather around stations. Planet fitness has better machines at this point. The only good thing about this gym is the sauna and 150 lbs dumbells.

Amazing and peaceful gym experience! Always plentiful machines for anyone to use, especially during busy times which happens to be around 5pm to 7pm, peaking at 6pm where many people leave work to go to the gym before going home. I usually go between 2pm to 4pm when less people are at the gym.

Nice and very good gym, definitely highly recommended..👍 …

They often don't open at scheduled time and do nothing to let members no why or when it will be open. Its can disrupt your entire day. Get it together

I recently had a deeply disappointing experience with Golds Gym that has left me frustrated and dissatisfied. It all began when I decided to take a break from my gym membership due to personal reasons. Little did I know that this decision would lead to unauthorized charges that have become a source of great annoyance.At first, I had been satisfied with Golds . The facilities were ok, and the staff members were friendly. However, when it came time to suspend my membership temporarily, things took a turn for the worse. I followed the gym's procedures for membership suspension and believed that everything was in order.To my shock, I soon discovered that they had continued to charge me despite my explicit request for suspension. The unauthorized charges went on for 7 months until the card on file expired. They continued to charge me for an additional 3 months putting my account in a past due state. Now I am being asked to pay a past due balance to a gym I haven’t been to in 10 months or to provide documentation when I never received any.What frustrated me the most was that the gym's management seemed to be indifferent to my situation. They did not take responsibility for the error, and the whole ordeal seemed to be a never-ending cycle of phone calls and emails without a satisfactory resolution in sight.This experience has left me with a sense of mistrust and disappointment in Golds Gym. The unauthorized charges not only caused financial inconvenience but also a significant amount of stress. I expected better from a business that claims to value its members.In conclusion, I cannot recommend them to anyone looking for a gym. My experience with unauthorized charges and the subsequent lackluster customer service has been disheartening, and I hope that others can avoid such frustration by seeking fitness options elsewhere. It's essential for businesses to uphold their commitments to their customers and provide transparent and responsive solutions when issues arise, which, in this case, was sorely lacking.

After a year of doing the same movements and using the same equipment, a new manager sends a front desk associate over to ask me to stop.This gym has slowly gone down with broken equipment, inability to replace things as they come up and turn over of staff.It’s ironic their complaints of what I was doing would risk broken equipment, except I’ve been doing the same thing for over a year with no impact. It would make more sense if they were consistent with their message.

Awesome enjoy the staff and the regulars. Clean and maintained as well as possible. Busy place but always have a great workout.

Facilities are ok, although not the most modern or the cleanest. No enforcement of rules on the gym floor whatsoever - people are often barefoot, using several machines at a time for extended periods, or don't even bother wiping down machines/re-racking weights. Classes are also limited in options in terms of variety or timing compared to other Golds. The 2 water fountains in the entire gym hardly work and when I mentioned that to the manager, they simply said they won't fix them since they sell bottled water...

Great gym, peaceful, enough equipment for a lot of people.