Bay Club Santa Clara is a high-end fitness center offering a variety of amenities, including tennis courts, swimming pools, a basketball court, and numerous classes. Located at 3250 Central Expy, Santa Clara, CA, it stands out for its extensive facilities and friendly staff. The club is currently undergoing renovations, which many believe will enhance the already luxurious experience.
Despite its premium pricing, Bay Club Santa Clara remains a favored choice for those seeking a comprehensive fitness experience. However, issues such as overcrowding, customer service, and ongoing construction have been pointed out by members. Overall, the club is highly recommended for its top-notch sports and fitness offerings.
Pros:
- Wide range of fitness and sports amenities.
- Friendly and professional instructors.
- Good for families with dedicated kids' areas.
- Clean and spacious locker rooms.
- Numerous free classes such as yoga and HIIT.
- Two swimming pools including a saltwater lap pool.
- Regular events and activities for kids and adults.
- Convenient location with easy access.
- Helpful and motivational trainers.
- Continued improvements with ongoing renovations.
Cons:
- Expensive membership fees.
- Overcrowded during peak hours.
- Poor customer service and communication issues.
Location / Contact
- Address: 3250 Central Expy, Santa Clara, CA 95051, United States
- Phone:+1 408-738-2582
- Email:[email protected]
- Website:bayclubs.com
Rating Stats
Reviews (123)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.1-star.
This business has 123 reviews.
The address is: 3250 Central Expy, Santa Clara, CA 95051, United States .
The contact number is +1 408-738-2582
This service is listed under Fitness Center .
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Terese Lowstein
1 year ago
Forever being renovated inside the gym area and entrance. A number of outdoor pickleball courts may have taken over some of the tennis courts.Many former professional events held here at one time. Beautiful guest bathrooms.
Morgana “MoNa” Q
1 year ago
Great place to work out!
June Z
1 year ago
Its parking lot is always busy. No fun to wasting time parking your car.
F W
1 year ago
More crowded than gyms that cost a fraction of the price. Financially, it doesn’t add up.
Debbie Guo
1 year ago
Ok, I decide to write a long review for you since you would like to discuss the customer's concerns via google review.I was disappointed to give a one-star rating due to the inattentive service. When I attempted to cancel my membership, I had offered constructive feedback and suggestions for improvements, such as addressing the crowded conditions and limited parking, but, there was no acknowledgment of my concerns. I received no response for more than 10 days until I sent another follow up email. Communication was only re-established when I received a call informing me that my membership had been canceled, without any formal email or notification.And I was submitted all the necessary information well before the billing date, but it seems not working, I was charged for another extra month because they only replied to me after the billing statement date. I would understand you charged for another month per your policy but this extra two-month charges was due to your delay of response.Unwelcome services: the initial impression during the membership sign-up process was friendly and welcoming, but the experience afterward was quite the opposite. Some staff would ask me to scan my member barcode twice or request to see my face for verification because they were talking to someone else they just didn't pay attention. Regrettably, the front desk staff rarely displayed a welcoming demeanor.Overall, I am disheartened by the unsatisfactory service and lack of responsiveness at this place.
Gnar Gess
1 year ago
Great, but can get far too crowded. There's often a wait time for swimming.
Su KH
1 year ago
The tennis court usually booked by USTA. I booked it 3 days in advance, and it got cancelled lately on my appointment date, and then USTA got the court?! How ridiculous?
Tobes Marie
1 year ago
The only complaint is that they increase the price every year.
Artem Ustimenko
1 year ago
This gym is worst of the worst and for the price I paid for my mom it's crazy how they treated her. They have bunch of office employees who redirect you online for any help, like wth are you sitting there for? They make it so hard to use and so frustrating i would never recommend anyone go there.
Alina Adams
1 year ago
Great facilities, has everything you need, easily one of the best gyms. The staff is helpful and provides great service.