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Crunch Fitness in Santa Maria offers a spacious and clean facility with a variety of exercise equipment. The location is convenient within the Santa Maria Town Center, making it accessible for shoppers and locals alike. Friendly staff members like Arcelia and Arely enhance the experience with their customer service.

However, many members report issues with non-functioning showers and unexpected fees. These complaints reflect on inadequate facility maintenance and membership management policies. If you don't require showering amenities post-workout, this gym may still be a practical choice for your fitness needs.

Pros:

  • Clean and spacious facility
  • Wide variety of exercise equipment
  • Friendly and respectful staff
  • Convenient location
  • Operational hours cater to early birds and night owls
  • Customer service provided refunds for inconvenience

Cons:

  • Non-functional showers
  • Reports of unexpected fees and poor membership management
  • Inconsistent customer service experiences

Location / Contact

Rating Stats

3.1

out of 5.0

1 reviews
5.0
3 reviews
4.0
6 reviews
3.0
0 reviews
2.0
0 reviews
1.0

Reviews (10)

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None of the showers work. When i asked, i was told they are under renovation but no signs or notices about renovation. Showers looked like they have not worked for quite some time.

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I was told I would receive a free t-shirt upon signing up. When I tried to collect the shirt I was told I needed to provide personal information for 10 people to collect the t-shirt. What an invasion of privacy/scam. Also, there is a consistent pee puddle next to the locker room wall. The employees are constantly badgering people about their memberships. Not a good place. Go anywhere else.Update: Before I left the manager approached me and apologized about the way I was treated. She informed me that the front desk girl was new and didn’t understand the gym policies. I did leave with the promised, “free t-shirt” that was supposed to be included in my “peak” membership.

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Arely was very friendly here! The facility is very clean and spacious and there is every equipment that I would need.

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I was traveling from Los Angeles to San Francisco in California and I needed to take a shower to continue the trip more relaxed, I remembered that I am a member of Crunch fitness which is an excellent franchise in Orlando and I decided to change my route to Céu ch fitness in Santa Maria , it was the worst experience I had, I was poorly attended and when I got to the bathroom all 3 showers were broken , if you want to become a member and want to take a shower to go home or go to an appointment after training the fitness crunch of Santa Maria is not the option.

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Honestly a rip off. It’s was always packed no matter what! Also, they provide no clips or bar bell padding. On top of that, the employees yell at you if you don’t show them your towel (which they charge you for) as soon as you enter. Throughout the months they continue to add random fees without specifying. They also don’t tell you about the $50 cancellation fee. They have a policy requiring customers to cancel 10 days before your renewal via emailed which I did! However, it took the manager 2 days to reply so I was charged over $60 because I apparently did not let them know 10 days in advance (I did). Save yourself the money and find another gym in Santa Maria that’s actually worth it!

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Horrible facility. No men's showers for months... claiming under remodel but really just an excuse to save water. When you cancel, they "forget" and then charge you almost $75 the next month claiming you owe an annual maintenance fee. This place is a complete rip off. Avoid and never go here.

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Go here 3 times a week. Great service n ppl are friendly. Equipment is operating. Fun place to be.

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This is by far one of the worst gyms in Santa Maria. The staff here is very rude and selective. Please do your research on the other gyms In the area, but do not go to Crunch. Terrible customer service…..

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Bad experience. Sent email stating that I wanted to cancel my membership, just like they asked me to. They replied to my email stating they would charge me $89.for early termination. I was ok with that. Following month got charged my monthly membership of $34.99 . I sent an email just liked they asked me to again stating I wanted credit for what I was charged. Now waiting for a response. So far they have not responded to my email ✉️

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Came here expecting to be able to take a shower. Hit legs, was sweating like crazy. To my surprise, the showers were operational at all. Completely out of service. I spoke to Arcelia, she was very kind and respectful. She gave me a full refund. I appreciate what she did, and how clean the gym was. Would definitely come back.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 3.1-star.

This business has 10 reviews.

The address is: 286 Town Center E, Santa Maria, CA 93454 .

The contact number is (805) 621-7470

This service is listed under Gym .

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