Western Village Health Club

If I was the owner of this club (Ryan) I would truly be embarrassed by the employees he has running the front desk. I came into this gym one evening, and I asked them if I could have a tour of the facility because I was interested in joining the gym. She looked at me and said everything is online. The manager was standing right there and didn’t say a word I asked about specials and they said well those just ended you’ll have to look online, again the manager standing right there and didn’t say a word. I have never been treated in such an unprofessional Tacky and careless manner. They stood behind the front desk with a little smirk on their faces, acting like they didn’t want my business Well, I walked out, and that’s exactly what they won’t get is my business. This was the worst example of customer service, not to mention, while I walked around the gym by myself, it was dirty, it had a foul odor, and there was no ventilation, and the locker rooms were Filthy dirty. I would definitely NOT recommend this gym if you happen to looking for a gym to join in the Santa Maria area.

I recently read some of the reviews for this health club and I must say they are pretty accurate. I purchased a memebership here last month and decided to ask the front desk employees information in regards to adding a family member to my membership. The girl was dismissive and unprofessional. She clearly couldn't answer my question about the total cost for a yearly membership accurately but instead of being honest about it she proceeded to throwing numbers out as if my business was not important. I was quite alarmed and proceeded to asking her again for a clear amount and if she could please explain where she was gathering her numbers from(considering she never pulled up a binder or even made an effort to confirm if the information she was giving me was accurate). At this point another young lady rudely interrupted our interaction by saying an amount for the cost of a yearly membership. When I asked them how they were calculating the amount they spoke to one another, no longer acknowledging me. Both girls appeared annoyed and bothered by my questions and their demeanor was quite unprofessional. At this point I addressed them both by asking to speak to a manager because they were incapable of answering my questions. A young man by the name of Ryan then intervened the interaction by aggressively saying "Don't talk to them like that or I am going to have you leave the gym". I was shocked that this young man thought that his approach to this incident would make anything better. I asked this individual what his role was at the gym and he stated he was the manager. Ryan's attitude was unprofessional and condescending. He looked upset and instead of de escalating the situation he made it worse by adding tension. I informed him that he was rude and I would like to speak to the owner because at this point I felt disrespected. Ryan refused to share any contact information doubled down by stating that he could take my information and I would receive a call back. I reached my phone and decided to pull up the company email. I wrote an extensive complaint about the incident and I am looking to hear back. In conclusion, it is unfortunate that the front desk crew has very little understanding about customer service and etiquette. I look forward to hearing back from the gym owner so I can update my review.Update: I received a reply email yesterday afternoon that did not have a name or lead as to who specifically replied but the email stated that my membership was terminated and I would be refunded the amount charged for the year membership I purchased. I think that we can all agree that this could've been resolved if the owner would have called me as I requested in my initial email and we would have spoken about the incident. Instead they chose to cancel my memebership because Ryan the assistant manager(not the big Thorr looking guy but the thinner loki looking kid) was offended and his ego was hurt through the interaction. I'm compelled to believe that it was him who received my complaint and decided to terminate my membership out of pure pettiness. Overall, I am glad that this happened because I much rather get a membership elsewhere and not worry about poor customer service and rude front desk employees.

The best gym on the central coast my second home 😂 …

While it is a nice gym they really get you by charging you an extra fee on top of the gym membership that you already pay. If you want a gym that charges you extra and dont tell you about it go to this one. And also if you want to cancel your membership they still charge you for a month that you wont even be using there gym. That is Ridiculous. They should just cancel membership and thats that.

Great gym love it only problem is the free weight room lacks ventilation feels kinda suffocating in there and it's also really hot in there due to the amount of people and lack if ventilation

Walk in for a new membership. Vennesa is so uneducated and disrespectful. I could tell her own parents were disappointed in her mere existence. This place hires ignorant staff that don’t want to do anything except collect a paycheck. Don’t Western Health club care that there ignorant staff is ripping them off. Need new management. You have been warned.

The gym is a great gym has lots of room lots of space places to go. The staff is friendly. But if you need something, they never ever pick up the phone ever. You have a recording that never ever lets you talk to staff. So if you have a problem you have to either drive over there or keep your problem to yourself. My biggest complaint.

Just went in to sign up and join WV. I was informed they were playing a game, with an eye roll. "It's all on-line, but he could work up some prices for me." Why have a front desk if there's no help? Maybe put that money into training respectful personnel. WV used to be a great, friendly, and happy place to work out. Some new staff maybe? Sorry to interrupt your membership jobs with unsuccessfully joining your gym. (No zero star option available). Sad place.

Love the free weight side.The gym bags people bring in there is ridiculous especially when you have plenty of lockers in the men's bathroom! So please enforce this ask them to use the lockers. They use there bags to hold equipment plus you're always tripping 😂 over them. ENFORCE! Great clean gym. Highly recommend this gym. …

Stopped in Santa Maria overnight on the way down to L.A. and decided to drop in to Western Village to see if they do day passes. I was served by Woody and he couldn't have been more helpful, welcoming or friendly. I've used gyms across the country on holiday and this place is among my top picks. Huge gym with separate free weights, strength and conditioning and cardio areas. It also has a pool and sauna. The free weights area has loads of benches, a couple of Smiths machines, squatting areas decline bench and lat pull down machines etc. It also has a rack of dumbells that go up to 125lbs. It has a really nice atmosphere too and I managed to get a really great workout. Overall.... Great gym, well situated but above all, awesome customer service! Thank you Woody!