Located at 5750 E Los Angeles Ave, Simi Valley, CA, Island Health & Fitness offers a variety of workout equipment and classes in a clean, welcoming environment. The gym provides flexible monthly memberships and has received praise for its friendly staff and well-maintained facilities. Members appreciate the lack of crowding and the professional help from trainers, especially Dan Craft, who has positively impacted many clients' fitness journeys.
However, the gym's cancellation policy has brought significant dissatisfaction among members. Customers report poor communication, hidden fees, and difficulties in terminating memberships. Management's attitude in handling cancellations also draws considerable criticism.
Pros:
- Variety of workout equipment.
- Clean and well-maintained facilities.
- Friendly and professional staff.
- Flexibility with monthly memberships.
- Not crowded, plenty of equipment available.
- Convenient location with ample parking.
- Excellent trainers, especially Dan Craft.
- Numerous cardio and weight training options.
- Good atmosphere, not a 'meat market'.
- Offers child watch service.
Cons:
- Challenging cancellation policy.
- Poor customer service regarding cancellations.
- Hidden fees and charges.
Description
Members-only fitness center offering Pilates, yoga & other classes, plus personal training.
Location / Contact
- Address: 5750 E Los Angeles Ave, Simi Valley, CA 93063, United States
- Phone:+1 805-522-5770
- Email:[email protected]
- Website:islandhf.com
Rating Stats
Reviews (50)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.6-star.
This business has 50 reviews.
The address is: 5750 E Los Angeles Ave, Simi Valley, CA 93063, United States .
The contact number is +1 805-522-5770
This service is listed under Fitness Center .
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Brooke Zamora
1 year ago
The manager Jeremy is very rude and made my brother feel very uncomfortable when he tried cancelling our memberships. My brother paid for both of our memberships and he wasn’t going to let him cancel mine and argued with my brother until he finally just canceled it. We were on the month to month plan so it should have been no problem. Then he proceeded to talk down to my brother saying we should have been going to the gym more often. Very unprofessional and rude, I do not recommend this gym. We have switched to a different gym in Simi and love it.
Jessica Nuttall
2 years ago
They basically pay off bad reviews. I was only given a second thought because I posted a bad review and even then only in exchange for taking down the review. Should have changed this back a while ago! Just don’t waste your money here.
Rick Soto
2 years ago
If I could give no stars I would. This is a money hungry gym! We signed up our daughter with explanation that it would be a temporary membership ( Month to Month ), Manager seems to have forgot and demanding I pay 1 year contract to cancel. I explained the conversation and calls that were made within the 3 day period to acknowledge month to month confirmation. Manager was able to locate some notes after some digging around about the Month to Month agreement. I would never suggest anyone to go here. Manger is shady! Attempts to ask questions that are to none of his concern. Cancel means Cancel!!! Support other local Gyms!!!
Fouad Youssef
3 years ago
Jennifer ONeal
3 years ago
William Shannon
3 years ago
Not a meat market, like all the other gyms. Great ambiance, not overly crowded, and has all the equipment you need for an excellent workout.
Lee
3 years ago
Hidden fees and bad management are all you find at this gym. The owner will try to swindle you for your money during the Quarantine and hide when you have a problem with something so it never get resolved. Was recommend by a friend and I regret it and now they do to. Go to 24hr or Crunch for a better quality gym with friendly employees.
Mychelle Marston
4 years ago
Louis Smith
4 years ago
Nitesh Vijay
4 years ago