Life Time

This morning someone broke into my locker and stole all my cash out of my wallet ,i have no idea how they opened ,but i heard , it has happened to other people , i don't leave values on my car either ,because brake ins ,this club has really lowered standards in many ways , hot tub is filthy with a line of scum on water level ,no one cleans it ,cloth dryer machine broken half of the time ,whats happening with the club i once loved ?

Utterly rude staff, waited for over one hour to sign up with my wife and kids earlier this afternoon, the two women at the reception paid not attention to us, when I finally asked if some someone would eventually get to us, the response was, "We will get to you when we can, if you can't wait, leave", I was so embarrassed; especially, because my kids saw and heard how sarcastic and obnoxious these ladies were--this is definitely not a facility for families.At $399.00, plus tax for a family of five; honestly, this Lifetime location needs someone to teach them manners, lessons in professionalism--very shameful, so disappointing--I will not go back and subject my family and I to such disrespect and humiliation!

Life Time Sienna, the general manager, has made a significant impact on the new Luxurious Country Club, Pool, and Gym. The manager and her staff are very professional, approachable, courteous, respectful, and considerate to the club members. They are always willing to help and assist when necessary.From Lifetime Sienna's Country Club's front desk receptionist to the trainers, all employees are responsible for providing a positive experience for your members!Dr. Barbara WashingtonMember since 2007 of Lifetime Fitness

Customer service: 5/5The front desk gentleman with a suit on provided an outstanding experience. I'm bad with names, sorry. He is knowledgeable and didn't miss a single thing to my questions. Matter of fact, he took his time to show me how to use the locker combination. That was really nice of him.Equipment: 3/5They are a bit dated and lack variety compared to my previous gym. It'd be nice if the Management upgraded them. As of right now, it will do but I'm not impressed.Crowd: 5/5Peope here are nice and actually putting the weight back to the rack. They communicate with you if they need to use the machine. The gym is not crowded so plenty of equipment for you to use.Amenities: 5/5They have indoor, outdoor pool, food bar, spa, and kids zone. This is nice compared to what I had before.Looking forward to come here 4 times a week aside from my Jiu-Jitsu, and UFC training.

Great gym all around. The facilities are amazing, the equipment is super fancy and they have these really cool squat racks that make you feel cooler than you really are. There’s also four pools, two inside, two outside. There are some stinkies here but I don’t blame the gym for that. The guy at the front checking me in was wearing a suit.

Literally the filthiest Life Time in America, I not only complained dozens of times but people all over Houston talk about how nasty it is here. My membership is like 159 a month but 3 times i switched to Greenway which is like 350 a month just to have a clean toilet seat. The water is so nasty here i often request tools to clean pool for them. And they have like 10-12 staff standing around all the time talking to each other at the pool not one person cleaning jack, the reason they always give is because they have more customers than other clubs, but doesn’t that mean with more income you can hire more cleaning staff? They got one poor guy here every night alone trying it clean.They need either a new manager or sell this location to LA Fitness.

Given how infrequently people order at the LifeCafe, there is absolutely no excuse for that 89 food inspection score. The debris in the outdoor pool needs to be cleaned up, one wonders why the water slides only run once in a blue moon, and why do so many of the bathroom/locker room facilities reek so much? There have been a few times I've seen leftover razors in the shower stalls, and there really should rounds of people looking at that. As for the fitness facilities, there seem to be a good mix of programs and equipment appropriate to the number of members who regularly use the facility. Judging from the large percentage of elderly customers past retirement age, it's a sure bet that many are being subsidized by their health care plans, and inordinate ratio of low impact exercise equipment reflects that.

I love this gym but they’re in need of some improvements.- we really need another hip thrust machine. I can’t remember the last time I didn’t have to wait for it. Even other members have stated the same complaint. It’s very obvious that we need one more. With the fee that we pay, it’s only fair if the gym pays attention to the equipment that’s really in demand- a lot of the space gets taken up for group classes which barely leaves any room for other members to workout- not sure if this is a valid request, but I feel that they need to add a women’s only space. Only saying this because of the influx of incidents where men have been caught and reported several times for recording other women and taking their pictures.

Update:****Location is still filthy and nothing has been done by management to fix anything. GM is a joke and has not attempted to reach out despite all my contact details being tied to my account. A generic response to my review, and others complaining about the same thing is useless. LT needs to hire and train people to clean the gym correctly, inside and out.Otherwise corporate should be looking to hire a new GM asap.****Poorly maintained location. Excited to see how the new Sienna one will hold up.None of the umbrella mist systems work outside , despite increased membership costs. Would be nice if they built some outdoor pickleball in the empty field behind, like the Baybrook location has.Overall very poor cleanliness of locker room shower, Sauna, and steam room areas. Always gross stuff left from the people. But the same stuff shouldn’t be there for more than two hours, during working hours. You will also notice lights out, missing toiletries, lockers not working as they should and no repairs to follow up.Backtracking to when this location was first built, cleanliness and maintenance was significantly better, but has been going downhill since then. Overall, it just seems like the current management is not walking the property regularly and checking in with employees to see where some issues may be operationally.But on the other hand the signature class instructors are really top notch. But nite that this location does not have Alpha Strength and they never sent a notice about it, just simply took it off the schedule.Also shoutout to the front desk staff Patrick and Kim are always super friendly and teaching new ways that I can use my membership.

My wife and I recently joined. I've been a member of several gyms and this one tops them all. She takes advantage of a lot more of the Gym than I do with the great additional things offered with the membership. Everyone has been very polite to me and helpful. The pool is very nice too.