The Crunch Fitness gym at First Colony Commons offers an inviting environment with a range of state-of-the-art equipment. Members can enjoy various fitness amenities, including a sauna and hydro massage chairs. The gym operates 24 hours on select days, making it a convenient option for early birds and night owls alike. However, several reviews highlight consistent issues with cleanliness and customer service, indicating room for improvement in these areas. Despite this, many members appreciate the positive atmosphere and overall value provided by their memberships.
If you're considering Crunch Fitness, it's beneficial to visit during non-peak hours for a more pleasant experience, as it can get quite crowded at times. The gym's staff and management receive mixed feedback, so prospective members are encouraged to tour the facility and interact with the staff before committing. For those who value an extensive selection of equipment and flexible hours, Crunch Fitness could be a good fit, but cleanliness and service issues need to be weighed in your decision.
Pros:
- Extensive range of equipment, including treadmills, monkey bars, and dumbbells
- Hydro massage chairs and sauna available
- Open 24 hours on select days
- Friendly and supportive atmosphere
- Affordable membership plans
- Staff is generally helpful and approachable
- Convenient location at First Colony Commons
- Clean and organized during off-peak hours
- Beginner-friendly environment
- Great value for the membership cost
Cons:
- Consistent cleanliness issues, especially in restrooms
- Customer service can be lacking or rude
- The gym can get overly crowded during peak hours
Location / Contact
- Address: 15385 Southwest Fwy, Sugar Land, TX 77478, United States
- Phone:+1 281-315-9585
- Email:[email protected]
- Website:crunch.com
Rating Stats
Reviews (90)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.4-star.
This business has 90 reviews.
The address is: 15385 Southwest Fwy, Sugar Land, TX 77478, United States .
The contact number is +1 281-315-9585
This service is listed under Gym .
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Nick Preuth
9 months ago
On Sunday, Nov. 26th, I visited this gym at 8am to workout, but the gym was locked. I waited until 8:45am and NO ONE SHOWED UP. The hours posted on their door and on their website indicate that they open at 8am on Sunday. What's the point of having hours if no one is even going to be there to keep the gym open and unlocked. Would give 0 stars if possible.
S W
9 months ago
If you're a woman going here, please be careful there's a predator lurking & nothing will be done about him. Young, black, medium complexion, dreads and septum piercing. I noticed a man following me around the building & mentioned it to staff. This man followed me throughout my entire workout, gets right behind me to watch me, he has even followed me out to my car. I had to take a new route because I was scared he'd try to find my house. When mentioned to staff, they suggested I cancel my membership because this man insisted his creeping was simplly 'misunderstood' and the staff believed him. Unbelievable that staff would not check the cameras to confirm what I told them & their solution was not to tell the creep to stop but to encourage me to cancel. I was told management would contact me & never heard back. Likely this was not even called to managements attention because, you know, "bro code". They need someone with actual management experience.
Bailey Nguyen
10 months ago
Closes at 9PM on a Friday. Wrong advertised time.
bianca martinez
10 months ago
I love my gym, I have had several gym memberships in the past, and this is definitely my favorite.
Maddison Gore
10 months ago
It'd be alot better if yall kick that girl out that likes to set up her filming station and pick on people, Joey swoll made a video just for you and her 👏 …
Naod Fitwi
10 months ago
The front desk people were cool and helpful both of them helped me get started I only got one of their names it was john but both of them had outstanding customer service
Alejandro Mireles-Caballero
10 months ago
1/5 due to the gym cleanliness being pretty bad. Will update once restrooms are cleaner and or other areas consistently.
Gabby Kanu
10 months ago
Just don't go. I walked into this place and wanted to see if I could get a gift card for my husband and to tour the place. The guy at the front desk turned out to be the janitor and said he couldn't help me. I was cool with that, I just asked him to point me to someone who worked there. He said the manager would get right with me. She was sitting on her computer not 10 feet from me. He gave me a stool and said I can sit down and wait for her. I had a little bit of time, so I sat and waited. Mind you, this place was not busy at all. There were less than 5 people there. She looked right at me and didn't acknowledge me. I should have just walked up to her but I decided this would be my litmus test of their customer service. They failed. After looking at other reviews, I dodged a bullet. I left after waiting 10 minutes. Never going back.
Lauren Thomas
11 months ago
Nice and friendly environment. It can be really packed sometimes though.
Asha Education
11 months ago
I almost joined the gym but based on all the reviews I gathered this place is Rather dirty. Lol No thanks