Orangetheory Fitness in Sugar Land offers an invigorating workout experience, blending cardio and strength training within a coach-led session. Members appreciate the structured workouts that remove the need to plan their exercise routines. The staff and coaches frequently receive high praise for their friendliness, encouragement, and ability to deliver motivational support that helps individuals achieve their fitness goals. Despite a few negative remarks about customer service and scheduling policies, many users have expressed significant satisfaction with the results they've achieved through regular attendance.
However, a pattern of complaints about rigid cancellation policies and occasional billing issues has surfaced. Some customers have also been critical of the high cost of membership and the perceived unfriendliness of some front desk staff. Overall, the majority of reviews commend the quality of workouts and the positive, supportive environment fostered by the coaches.
Pros:
- Friendly and motivating staff
- Structured and effective workouts
- Supportive coach-led sessions
- Clean and well-maintained facilities
- High energy and varied workouts
- Good for all fitness levels
- Encouraging community environment
- Helpful for both beginners and advanced athletes
- Positive impact on mental and physical health
- Consistent positive results reported by members
Cons:
- Expensive membership fees
- Rigid cancellation policies
- Occasional issues with customer service
Location / Contact
- Address: 15890 Southwest Fwy #300, Sugar Land, TX 77478, United States
- Phone:+1 281-325-0018
- Website:orangetheory.com
Rating Stats
Reviews (120)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.5-star.
This business has 120 reviews.
The address is: 15890 Southwest Fwy #300, Sugar Land, TX 77478, United States .
The contact number is +1 281-325-0018
This service is listed under Gym .
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Genevieve Ascencio Alcinay
1 year ago
Mendy was a GREAT coach. I came in from out of town and knew nothing about the studio or coaches. The music was AWESOME. Mendy gave me corrections and encouragement just like I was a regular. Meant a lot that she called me by name. I learned afterward that she is a NEW coach. Next time I am in the area I will for SURE come for a work out.
Ting Chao
1 year ago
Great place to workout, great coach and staff.
Miguel Ocando
1 year ago
Helpful personel and excellent facilities
Kierra Smith
1 year ago
Great workouts, Great coaches!
Tina Blockhus
1 year ago
I love the welcoming staff and upbeat and encouraging coaches! They have cheered me on and challenged me to pick up weights that I didn’t know that I could lift-but they did! I also enjoy the camaraderie with the others around me. I lost 20 pounds in 2020 even with Covid because of the online provisions. You’ve got to give it a try.
William Fuller
1 year ago
OTF in Sugar Land is awesome! The staff is very welcoming and informative. I am glade I joined and can’t wait to see the results.
Saliena Ganglani
1 year ago
Worse location! The Manager Ashley is so rude has no customer service skills and charged $28 dollars for a trial class, which on the phone they told me 3 times they won't charge. Horrible service and never going to this location again and will be telling all my friends to avoid this location! Please hire a better manager with proper customer service skills.
Angela B
1 year ago
Excellent customer service. The workouts are amazing!
Maharani Medi
1 year ago
Very knowledgeable instructors and staffThis place is special because everyone one in the room gets attention from the Instructor towards their personalized workouts.
Bekir Gulnur
1 year ago
Horrible Rules and front desk!