Planet Fitness on Pacific Ave in Tacoma offers a range of fitness equipment and services, including popular hydromassage beds. The gym maintains clean facilities and provides a supportive, non-judgmental environment for fitness enthusiasts. It also offers equipment to assist with various physical therapy needs, making it a versatile option for different types of users.
However, customer service at this location receives negative feedback, with complaints about unprofessional staff and unaddressed maintenance issues. Equipment quality and setup are also cited as drawbacks, leading some members to prefer other nearby Planet Fitness locations.
Pros:
- Hydromassage beds are popular.
- Clean facilities.
- Non-judgmental environment.
- Helpful for physical therapy.
- Variety of fitness equipment.
- Spacious gym with ample machines.
- Helpful cleaning staff.
- Affordable membership rates.
Cons:
- Unfriendly and unprofessional staff.
- Out-of-date or poorly maintained equipment.
- Safety concerns in the parking area.
Location / Contact
- Address: 9820 Pacific Ave, Tacoma, WA 98444, United States
- Phone:+1 253-533-2510
- Website:planetfitness.com
Rating Stats
Reviews (20)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.2-star.
This business has 20 reviews.
The address is: 9820 Pacific Ave, Tacoma, WA 98444, United States .
The contact number is +1 253-533-2510
This service is listed under Gym .
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April Charboneau
1 year ago
The place is quite and clean. There's never a judgement. I look at others on the machines to see how they work. And then read the instructions too. I'm a visual learner. I like to go when it's not very busy.
Asi Sualoa
1 year ago
Been coming to this location for about a year. Always see them wiping machines or cleaning the bathroom. Staff has always been friendly, parking lot is usually full during any peak hours. So pushing us to park by the dollar tree. A lot of homeless around and have seen someone's car broken into so don't leave valuables in sight. The police do seem to clear them out. Saw them do it yesterday.
Reaching for a million
1 year ago
I came to the gym a couple of times after work, there were people standing around the desk but nobody was cleaning and the place was filthy. I had the rockbot app. And I was playing music. The next day every band I played was blocked. So I …
Dianne Conwell
1 year ago
I love that I can go in and work on my weight loss journey without any stairs or comments. I love the hydrotherapy massages after my workouts, I don’t seem to get the soreness since I have been using them. Great place to just go work on yourself!!!
Roger Ansteth
1 year ago
Nice facility, Ghetto location. Homeless always around parking lot and camped on sidewalks. Hours have been reduced & theft is an issue. No secure area for safekeeping of high end bikes. Sad to see it going down hill from the great place it was.
Star
1 year ago
From a 4 star rating two years ago to a 1 star. Do better with your management. Definitely not a good interaction.Updated 2/21/23 …
Simon Alzelmer
1 year ago
So I've been a loyal planet fitness member for 5 years now and the new employees at the front desk are horrible now a girl and some guy who are always standing there not even checking in on customers. They Never greet and they Never say bye …
Val Jesus Virgen
1 year ago
They changed their hours to open at 5am so we have to change our weekday workouts to 6pm after work and I thought it would be crazy crowded. The parking lot was making me worry but when I went in there were more than enough open machines for my liking. Lots of space without feeling overcrowded. Nice surprise and a good workout!
Stacey Nosky
1 year ago
UPDATE AGAIN: it's December 23rd and the gym didn't open on time. I had to wait until 5:06am. If I could write more than one review, I would. …
Antony Thomas
1 year ago
Your new hours are a ripoff from what I was promised when I signed up for a black card membership.As someone who works night shifts, This was a great place for me to come in on …