Troy Gym 1 & 2 (Rec/PS Gymnastics)

We decided to try Troy Gym for the winter break. What a mistake. My kids got sick and we were not able to make the whole week. I did call but one day I called 45 minutes after the program started (which apparently is 15 minutes late in the policy) and they told me I could not get a credit. We will not be going there again if this is how they treat new customers. Also, it seems they would prefer me send a sick child to expose others. There is no empathy or compassion at all. The email I received was a copy and paste of their policy. I would NOT recommend sending your child there. By all the awful recent reviews, it looks like this place does not care about customer service at all!

Nice gym, the kids had fun with the little time they did have. 2 hour party 45 min party room /75mins of play time isn’t enough for the kids. We should be able to structure our own two hours. I would rather have more play time and a few minutes for cake & ice cream. I tried asking can we have less party room time they said no, I asked can you buy additional time they said no. Even after cake and ice cream kids wanted to play & experience more of the gym but couldn’t which suck they were sad so I had to take them skating after. I wish the kids were able to move freely around the gym as well. I understand for safety reasons they can’t just move along the gym especially smaller kids but if a staff member or two was at each location it would help. I paid extra for a bounce house that the kids couldn’t really enjoy, they were in the bounce house area for about 15 mins maybe so if they needed a bathroom break, come back & it was over time to move along. Bounce house should be up and running the whole time for the kids to play in. Seems like they just book a bunch of parties literally two hours a part, they don’t really care if the kids have fun it’s about the money. Staff was okay, not the best. I definitely wouldn’t recommend, find another location with more play time for the kids to actually enjoy themselves, this is a waste of money if you ask me.

We have been taking our toddler here for gymnastics classes the last few months. We have overall enjoyed our experience and classes.

Coaches are good, only issue is that the coaches procedures and things going on in the class are very unorganized.

My kids and I were at TG1 this week. While we were there my kids expressed to me that an employee was targeting them specifically. Also I’m not sure this was why, but my children are between the age of 11-13. I’m not trying to call anyone out but she was not being polite or friendly like she should be while working with children. I assume she saw the age of my children and immediately thought that they would cause trouble or set a bad example for the little ones. Even though this environment is more big kid friendly. I am kind of disappointed because my kids and I love going here on weekends or days off.

I would not recommend this facility to anyone. During our event someone stole $50 dollars from a guest from her purse that was left in the party room under the coat. The front desk employee was less than helpful. There was a camera in the room but I was told that doesn’t record, how convenient.

Amazing New Zip Line!For his birthday, my 12 year old son and I recently went on the brand new zip line at Troy Gym (building 1) and all I can say is WOW! I don’t know who loved it more, my son or me. :) We zoomed through the air moving between the 5 different zip lines 15 feet off the ground and had a crazy good time!Troy Gym has long been a favorite of our family because of their wide variety of play options and friendly staff but this new “zip line roller coaster” takes things to a whole new level. You feel like you’re flying and it’s awesome that you can ride repeatedly on the different tracks (it’s not just one ride like so many zip lines). You can race a friend on parallel tracks, most of the tracks curve, and there’s even one spot you can kick off the wall like an action movie!My son, his friends, and a few of us dads cruised around the zip lines for about 30 minutes laughing and racing - next time we’ll go for an hour.Toby, the TG owner who is very engaging and clearly passionate about helping families have a great experience at TG, shared some of the cool tech stuff with us about this new zip line:-This style zip line is what you see on cruise ships and apparently TG’s course is one of the first of its kind inside a building on land.-The red light/green light system on each zip line has safety locks that prevent a 2nd person from launching until the first rider has arrived at and moved on from the landing spot. This prevents people from accidentally slamming into each other - important!-The roller system that goes across the top of each line makes for an incredibly smooth ride (smoothest I’ve experienced on a zip line).-You can easily pass people and change directions on the elevated walkway between zip lines because you’re always tethered into the safety tracks. Easy to switch who’s racing who, which zip line you want to go next, etc.This may seem minor but the harnesses were really comfortable and that makes a big difference when you ride multiple times. No discomfort for me on 20+ rides in 30 minutes. I’d have no problem wearing that harness and zipping around for an hour.The pricing is very reasonable as well and I like that you get unlimited rides during a time period rather than paying per ride.Bottom Line: this is an awesome zip line and I’m going back with my family as soon as I can next time we're in Troy! Highly recommend!

Birthday Party - hosted my daughters 5th birthday party and what a great experience. Our party got our own gym space with TONS of things for the kids to do, the staff was incredible not only watching the kids, but helped with set up, clean up, carrying items too and from the car and even passed out cupcakes. Provided great space for guests, private bathroom and even table covers in color of your choice. Soooo worth the price and kids are still talking about it 4 days later. Thank you for everything =)

Weds dad/son play date at TG#4 is the best part of the week. If you haven’t experienced the tower your straight missing out. Shout out to coach Ben. Great work Troy gymnastics

We LOVE Troy Gymnastics. Open gym, swimming, gymnastics classes, ninja classes, munchkin ropes course, school holiday camps... We do it all! Great place, always clean, family run. Would also add that it is by far the most frequently recommended place to go to in all of the local parent groups on social media, which says it all.