Orangetheory Fitness

I can't get enough! I love everything about OTF - the community, the coaches, the workouts, the equipment, the ability to track my workouts and progress. It is the whole package.

OTF is a fantastic workout! The 90 minute class with Coach Mel is extra spicy and any class with MY BOY Mark is awesome.

All the benefits of a one on one trainer without the cost. Team is great and super helpful. Make you feel right at home, can accommodate every level of fitness, so do be worried or shy! Come check it out!

This is by far my favorite gym ever. I’ve tried so many others like 24hr fitness but I just give up because I get stuck and don’t know what to do. Orangetheory will continue being my favorite gym. With this gym you see results if you’re consistent and the staff is amazing

Haven't been active in a few years due to a serious injury. Getting back to a physical lifestyle is daunting, but the staff at Orangetheory were amazing! Got me through the first workout wanting more!!

I signed up for OTF Irvine's introductory class on 10/1 through the website but realized OTF Tustin was more ideal for my commute to work. I was able to sign up for a 7:20am class at Tustin instead and for the following Monday, 10/3.When I arrived, I was greeted by Joseph at the counter. He turned me away saying I already took multiple classes and that my email was flagged. I was confused and tried to clarify that I've never been there. Despite showing him all my texts from the Irvine location, email confirmation for my free class, and even a class confirmation on the app, he was adamant that the system wouldn't even let me go through to try out an intro class. The class was on my app, which he opted to remove for me because it was past the cancellation period (even though he was the one who turned me away.)Joseph offered to show me the rates, which I agreed to since I was already there. He told me the only way I'd be able to attend that day was to buy a drop-in class or sign up for class pass. I tried not to get too frustrated as I felt he was just trying to do his job (in case the system truly wouldn't let him). I let him know I'd sort it out with the Irvine location as I don't want to pay for a class I have yet to try. I drove 30 minutes and even showed up 30 minutes early for orientation per instructions just to get turned away.I called the Irvine location and their employee said she'd be in contact with Tustin to find out what happened. She was really accommodating and really empathetic, contrary to the treatment I received at Tustin. I followed up later that evening and Irvine's staff signed me up without any issue. I made sure that everything was cleared as I didn't want to be turned away again due to a system error.I was able to connect with the Irvine employee I spoke over the phone with after finishing my introductory class. I sought clarification about why I was turned away and she stated that Joseph called that morning. She didn't see anything that flagged me on the account on her end and did not know what the issue was. He gave her a completely different email address than the one I provided. I feel he could have taken steps to double check. Instead, Joseph alluded that the system was right and insisted I already took multiple classes. I even asked which ones I attended just to figure out what was wrong, which he could not answer. He even called Irvine to ask if I was frustrated as if I was going through great lengths to get extra free classes.Normally, I wouldn't want to complain about this matter but I felt the service provided by Joseph at OTF Tustin was extremely unwelcoming and unprofessional. Rather than try to figure out how to resolve an issue, Joseph turned me away and then called the Irvine location to ask about my reaction. It's crazy the lengths he went to be right rather than help a customer. I did sign up through another location but felt that this customer service experience at this specific location should be addressed.

Orangetheory Tustin is the best! All the coaches are amazing! Coach Mel is so amazing and keeps me motivated even when I don’t think I can do it! Wednesday mornings are the bomb with coach James he keeps it fun! Thank you for 5am

The 8:30am classes at Tustin Orangethoery are the absolute best! Coaches Mel, Mel & Ari are very supportive as they kick our butts! In all seriousness this is a great gym and a great group of people to work out with!

Tustin OTF is the best - all the coaches are awesome, they encourage, push and coach you to do better throughout the sessions. The front desk team are very helpful and friendly.I appreciate all the coaches - way to go Melanie, Lakana and Ari.

I started at this OrangeTheory in Tustin back in 2018 and have been going ever since! The workouts are challenging and fun. The biggest motivator to come back though, is the staff. From Liz at the front, to Mel and James in the studio, every aspect of this OTF in Tustin is why I’ve kept coming back. If you haven’t tried it, do it. You’ll get more than just a great workout, you’ll get a great community.