In-Shape Family Fitness

Very nice place, super nice staff, and lots of amenities. Only issue for me is the higher prices of the membership. Don't get me wrong, the amount of stuff you get for that price is fantastic but don't expect Planet Fitness pricing.

I have been with In-Shape since they started in Stockton. I have a Platinum + membership for decades now. I work in Vacaville, and worked out at the Browns Valley location. As of August 1st, my membership needs to be upgraded to a diamond membership in order to go to this gym. Literally gave no warning, and told me as I was walking into the gym. I called customer service and they were no help. Very robotic, and nonempathetic. I am so disappointed with this company, and this location specifically. I have never felt such snootiness, rudeness, and unprofessionalism ANYWHERE. If you want to workout in a better environment where its inclusive, cost less, and better atmosphere - I implore you to go down the street and workout at Planet Fitness. It's cleaner, the staff is polite, and above else - They value their customers. Obviously, my families decades long relationship meant NOTHING to them. If I could give negative stars I would.In response to the macro pasted response from Vanessa - My membership specifically allowed me to go to ALL gyms. You guys changing that is a violation to our contract. I don't care enough to take this to court, but mark my words. Someone else will. Buyers BEWARE!

So far since re-opening from covid has not been to standard. Bathrooms always dirty, reduced amenities (towels, drinks, access to pools/courts). Outside gym was kind of cool, then they moved a lot of that into the basketball court.. so no basketball now I guess. The TV in lobby used to have sports or new; the Olympics are going and TV is a screen telling ppl to keep social distance. Many times 2-4 staff at front desk talking or on phones while multiple stalls in bathrooms are closed off and all filthy. Pools and hot tub recently all closed. Not sure if they can convert to salt water if chlorine is scarce.. but no communication from the club on any of this stuff.

I have joined in-shape Brownsvally last month. It is Saturday 730pm and closing time is 8pm. The club Front door is locked. I have Waited for 5 minutes until a leaving member opened the door.

Clean place

Hreat

Great Gym

Gorgeous pools, excellent staff, great classes.

This club has opened and is available by appointment only. The staff there is limited to 2 individuals. In-Shape is taking extra precautions to keep their members safe and healthy.

TERRIBLE EXPERIENCE- DO NOT WASTE TIME OR MONEY HEREWe tried to contact InShape to cancel our membership for over SEVEN MONTHS before receiving a reply back. They charged us for a month after we put in our cancellation both with the club and corporate, and after 3 more emails to corporate we finally got a response, which literally took 7 months. The response states we were not entitled to a refund of that month where we had requested cancellation within terms, and that our membership was cancelled. Oh yeah, they also charged us the annual club improvement fee during the 7 months it took for corporate to acknowledge our request to cancel, but will not give a refund. Save your money, and your time, and DO NOT enter into any signed commit with this terrible corporation. No one at club level can help you and “corporate” doesn’t reply back, or care.