In-Shape Family Fitness

I start going to Browns Valley In Shape Club October 2, 2020, because my gym in Alamo is lock down. Before I start, Crystal & Marissa help me set-up my iPhone. And Marissa took me for a tour I start using the pool 7 days a week walking back and forth for therapy due to my disabled legs. The front desk Bre, Coby, Darren, DeAndre amd Steven are great and respectful employees. This club is always clean. I even see the manager Crystal buffing the floors helping out her employees great leader. Since I use the pool 7 days week it is nice, heated and cleaned. I even told some of my military veterans who use the Alamo Gym to activate their account and still pay the same price since the lockdown and they can use Browns Valley Club, until Alamo open, or do upgrade with Browns Valley. I feel safe from Covid, because Crystal and her staff remind members about the 6ft and wearing of the mask. Great gym to workout, and clean.

Absolutely terrible customer service.I've been paying for in shape memberships the past 5 years, and my schedule with work disallows me to arrive until the last hour when "reservations are closed".The lady up front said on now multiple occasions "you can't come in late for your reservation" and disallowed entrance.What is this? I pay for a membership here. I'm not an freaking employee for this stupid company. I'm not paying $80 a month for a membership that won't let me workout for 45 min.As of now I'm cancelling my membership here.

Jennica - Thank you for taking time to rate our club! We hope you continue to enjoy In-Shape & we look forward to seeing you back! Thank you for choosing In-Shape to be a part of your healthy lifestyle! Best, Sharon T.

Hello Todd, Thank you for the 5 Star Rating! We appreciate you taking the time out of your day to let us know your thoughts of In Shape!! Respectfully, Linny F.

Hi Dorothy, Thank you for taking the time to rate our club and for the three stars. If there are any questions or concerns I can personally address for you please email me at [email protected]. Have a good day! Best- Gabriela M.

Nathy, we appreciate you taking the time out of your busy day to review our club!! Thank you for choosing In-Shape to achieve your health goals and we are extremely excited you belong to the In-Shape Family!! Best~ Darla P.

Hello Bryan, Thank you for the 5-star rating! We always appreciate receiving these as well as hearing you are receiving an awesome experience!!! We are thrilled to know you are really happy with In Shape!!! Keep coming back! Sincerely~ Linny F

Water fountain sucks

Great pool

Love the place so much positivity