LA Fitness

Broken equipment, bugs in the sauna area. Out of at least 20 treadmills only 10 working.

Overall when there’s no communication everything flows great. once you ask a question! or question something. defense rose In this particular gym from the manager anyway that has been my experience there. Customer service is needed.

There are many gyms you can go to. But this branch is particularly one of the best of LA Fitness. Not only because of its cleanliness and equipment but also because of the people who work here. Especially Aury and Morgan are some of the finest people in the gym and make everything easy when ever you need any help. My 5 stars for them and gym.

The gym is big, but it looks disorganized. It seems as if someone just dropped off all the work out equipments because there isn't really a flow.

Overall pretty dirty. Lots of worn out carpet, bathrooms are usually pretty dirty and the place just has a bad smell in general especially in the back corner where the carpet is extra gross. The biggest annoyance for me is all of the free weights being completely out of order. If this was my only experience with La fitness I wouldn’t think it’s worth the price.

Bella is nice! She smile well and give me good experience in this location, unfortunately, When I was back Irvine the swimming pool can not use~

For the past month, I’ve given this gym multiple chances since. Poorly trained staff with no regard of human safety and lack of consideration to their customers. Unsanitary restrooms. Watered down soap, moist in the restroom walls as if piss was thrown in the walls from the odor. I’ve brought it to the attention of one of their staffs (thin petite guy, black long hair) that one of the treadmills was malfunctioning that it would stop for a split second while running. I hurt my knee and advised him a sign should be displayed on the machine “out of service” to prevent anyone else from getting hurt. I mentioned which machine it was & nothing was done as I continued on a different treadmill for 30 minutes to walk off the pain on my knee from that incident and seen his actions from a distance of lack of responsibility. No incident report was taken or form provided. I assume no HR/manager protocols are in place. If you take your workouts serious and want a properly maintained gym than this isn’t the place to go. City health officials should be visiting soon.

Equipment is so close to each other you barely can walk around it. Sauna is dirty muddy floors from people walking in with their shoes on Nobody here follows gym etiquette or rules.The sauna is so small maybe room for 8 but pack in with 12-15 people a time it smells and like I said they don’t follow proper sauna rules or etiquette.Disgusting…… staff is what ever no people skills.

Terrible experience here the two ladies at the desk tried to charge me $20 for a day pass when the website clearly states a 3 day pass was free then they would not stop making collection calls long enough to answer my question I don't think they even bothered to put down the phones and look up at me once during this entire interaction. I had a membership a long time ago and there is a zumba teacher I like that only teaches there I was considering restarting it because this LA fitness is closer to my house, the salesperson Ivan was really nice over the phone but i like to go to the gym regularly and clearly the quality of customer service has gone down since I last was a member. I know if I went to check in daily and had a young girl who didn't smile greet or even look up at me for me to scan in that would annoy me and if you are looking for GOOD customer service this place is not it

As soon as you check in on the left hand side you will see the pool area, follow the walking path to get to both the men and women's locker room. There are cardio machines on the second floor as well as the first on the far right hand side next to the Cafe, that only serves smoothies. 😉 You will see the training area behind the check in desk and to the right the workout and cycling classes. I was very impressed at how my sanitizing stations this club had and the abundance of machines. The co-ed jacuzzi was a bit crowded at first but cleared out within minutes. Each locker room has their own dry sauna. In the women's locker their are 8 showers; 4 on each side and the water pressure great! I do like that fact that they offer paper towels rather then the quick dry, those are known to hoarder a ton of bacteria. I would definitely come back if I was ever in the area again.