Crunch Fitness - Wichita Falls

Very clean, lots of equipment, and kind staff. I love the variety of what you can do in this place. I had a great visit, and look forward to coming back!

Not clean. Rude employees. No one will respond to questions online.Edit: After cancelling they are still attempting to charge me the next month. I had to put a stop payment request on my bank. They do not reply to phone calls, emails, or online contact requests.

Somehow, someway this company signed me up for a membership without my authorization. And now I have a collection company demanding money. It's very interesting because I've never heard of this company until I had to Google it. So now they're running my credit report and I have a creditor calling me 20 times a day. Shows how unprofessional this company is and that it's possibly a scam.

This location of Crunch Fitness is the nastiest...most disgusting gym I have ever In countered. During CORONA they never had paper towels or spray to clean the machines. The music is so loud you can’t hear your personal ear buds even if they were on the highest level. The children that are in charge at this location are totally clueless! No wonder it looks like a ghost town. This place will be gone in a year.

Loved visiting this gym and even took on a personal trainer, however, my payments started coming out of my account early, and when I decided to cancel my PT I was informed no more payments would be coming out of my account as long as I went into the gym on April 30th to cancel the Membership. I received this information from Kayla who is the manager over PT apparently or the fee's at least. I go into the gym on the 30th and Kayla then tells me my payment for May is already pending even though it is supposed to be set up to draft on May 5th. I reminded her that she told me to come into the gym by April 30th and she goes about telling me I should have been in their before April 28th. I asked to speak with a supervisor and she states "I am the supervisor." I asked to speak with someone over her and she states "there isn't anyone over me." I said there has to be someone who can help resolve this issue and stop that payment and she said "yes, I can email my supervisor and request that he reaches out to you." I asked for his email address at least and she says "I can't give that out." I asked for contact information for someone with cooperate and she says "she has none to share." I have NOT heard from anyone at Crunch so far to resolve this issue. I called today requesting to speak with a supervisor and was told they were all in a meeting, but they would pass my contact information over to them so they could contact me after meeting. I have NOT heard from anyone yet. Very frustrating. Loved the gym/PT, but that is a lot of money to be messing around with. There is a lack of communication/management going on there.

It’s a hassle to cancel a membership, and apparently your managers can’t control your staff. Signed up April 9th, only to decide after the calls every single day that we would receive on top of other things we no longer wanted a membership. My boyfriend calls and asks to cancel they say “okay no problem let me get your name and we will cancel” which come to find out was a lie cause We still kept getting calls about coming in for a free body scan..My boyfriend goes in and explains they say we can’t cancel over the phone so he tells them he was told repeats they could and hecancels membership (or so he thought). We quickly realized that it wasn’t the case since 1) I STILL GOT CHARGED!! 2) They continued to call every single day about us coming in.So he calls and explains and he gets told “well you can’t cancel over phone or till 60 days was up” so he goes in for a second time 60 days after, and cancels. Again he thought he did but apparently that’s not the case since today we received a call about us being past due. We go in and immediately speak to the manager and explain. She was no help and when we asked her why we were repeatedly told wrong we just got hit with the “well we have new employees so I’m sorry”I asked why he was told over the phone continuously that he could and the manger picks up the printer and smiles and laughs and goes “Well like I said we can’t cancel over the phone it even says so here”From reading the reviews (which some of them show the response from the owner who seems a little unprofessional by some of the responses) this is a constant problem and issue.You have to jump through loopholes and by the time you realize what’s going on they won’t let you cancel because you owe fees.Staffs clearly not on the same page and clearly they do not care to fix their issues or screwups.Honestly save your money in the long run by AVOIDING this place.

I had been looking for a new gym to call home for a while when a friend recommended I go check out crunch. I went and did a walk through of the facility with Tamilyn and this place has everything you could want and then some. Besides being blown away by all the different things crunch has to offer from their plethora of classes to tanning beds, water massages, child care, full strike zone and the list goes on, I was even more blown away by the professionalism and high energy of the lady giving the tour Tamilyn! Her energy was through the roof and made me want to work out during the tour! I can’t wait to start my new journey with Crunch Fitness as my new Home!!!

This place has the highest rates for personal training sessions in Wichita Falls and most of the PT are not even certified trainers. This company lied about the pay to its trainers upon opening which caused 3/4 of the staff to quit and then ban them from even being able to use the gym. They are BAD business for the community and are driven by your dollar signs $$, not your success, which is a shame because of the size of the gym and the amount of equipment they have to offer.

Recommend Crunch as a great place to grow. They promote from within, and the overall culture of the company is supportive and fun. Started with the club before it opened after losing a 5 yr tenure over COVID, did not think I would ever love a job the way I did the last one, but the old saying everything happens for a reason stands true because I love what I do here.

Best commercial gym in town. The place is very clean and all of the employees have been very nice. Management has also been very helpful in fixing any problems I've had with my account or any issues I've had so far.