Crunch Fitness - Wichita Falls

The personal training department is extremely dishonest. DO NOT give them your credit card or routing information as they will continue to move your cancellation date and withdraw from your account. I was told by a manager that corporate stripped local trainers of the ability to access dates in the system basically making it impossible for cancellation. STAY AWAY!!! Please scroll down and look at the reviews….. you will see the same situation over and over.

I just recently moved here for the next few months from Miami and immediately my first thing was I had to look for a gym. It was either this or planet and that wasn’t even an option lol. I read some of the reviews before going in and I just wanna say from my experience everything went GREAT. Signing up was easy and I was explained everything from the sign up fee to the annual fee & cancellation policy. I was asked if I wanted a tour & set up from a BMI reading and training session. It could just be me not being used to friendly people lmao but Everyone was great & my trainer was awesome . Everything was clean as well. Seems like people just need to complain

Just started coming to crunch fitness about a month ago and tonight I am so irritated. Came into and asked me for ID for my 14 year old daughter now they have NEVER asked for a ID the whole month we’ve be coming here. We never had any problems until tonight. So irritated don’t even want to be here. Gonna look into other gyms…What bothers me is that we’ve been coming there since April 19 and not 1 employee has asked her to furnish an ID until a couple of days ago. She’s use the treadmill, sauna , hydro massage, stair steppers before and no other employee asked her to bring a ID. I scan my barcode and everyone else says enjoy your work out. Train ALL your employees to do the same thing and I’ll know what to expect but don’t change after we’ve been coming for a month and several employees don’t do their job.

I have yet to use my gym membership but they’re already taking their annual fee out of my account. They will harness you everyday with phone calls if you give them your phone number and they have a stuck up atmosphere from our conversation on the phone when I have ask them to not call. If I could give them 0/5 I would. I tried to cancel my membership but the only way to do it is if I go in person or to write a letter which seems stupid if you can sign up all online you should be allowed to cancel online as well.

Never again. Wasn't in Wichita Falls for long but decided to get a membership. Everything was great until I needed to cancel it. Told them I was leaving and to cancel my membership. I thought it was being taken care of based on the way my interaction went with the desk person.Couple months go by and I start getting "were concerned" emails telling me I owe 3+ months worth of payment and that it would keep increasing. I speak to person on the phone who tells me to send a certified letter to crunch corporate. Are you kidding? The only reason for that would be to make it harder to cancel, definitely wasn't that hard to get my "no contracts" month to month membership.I told them to show me where I agreed to this and all I get now are the repeat "were concerned" emails. Won't be joining another crunch again. A shame because one is opening up near me that I was interested in.

Place is clean and it can be crowded at times but it can be managed. I don't normally go to public gyms but my schedule placed me in one.I saw employees cleaning every time I walked into one and patrons cleaned after themselves.Overall I would say that I have had no problems attending this place.

This is an AWESOME gym! I am always greeted with a smile and happy faces every time I walk in. There are sanitation stations throughout the gym, and I always see employees cleaning equipment. I am a regular tanner, and I can say that the tanning beds are always cleaned and sanitized. The facility has machines for all types of workouts and I really enjoy the variety of options in the group fitness classes. I would highly recommend anyone that is looking for a gym to try Crunch!

I moved to TX in February and instantly started looking for a gym. After trying out a few in the area, I did a 7 day free trial at crunch. Not only have the employees been awesome. the environment is very upbeat and fun. They have a wide variety of classes, as well as being open 24 hours. I highly recommend giving them a try if you're looking for a gym.

So after reading the reviews, I decided to get a membership here and I must say I am REALLY impressed. From the moment my daughters and I stepped through the door we were met with happy faces and exceptional customer service. Everything was explained to us and we went on a tour. They have every machine possible for an effective workout and afterwards you can relax and get a wonderful hydro massage. If I could give this place 10 stars, I would because it is clean, sanitation stations are readily available and you will feel as though you’ve been going here for years. This is now my new second home and no other gym in town will ever be able to come close to taking their place.

I did the the early sign up so I could start working as soon as doors opened which was supposed to be last week of October. Now they are saying November 5 maybe November 12... not a good start at all!! Using the excuse of two days of bad weather.. two days should not throw you behind two weeks ... should only throw you behind 2-3 days!! So I already have a bad taste in my mouth for this business!! Let’s hope they DONT continue this way!!!