Onelife Fitness - Skyline

I went in today for the first time and the staff member, I believe his name was Miguel, was very unprofessional. I asked for a tour of the gym and he said it would have to be quick because he had "something more important to do." He rushed me through the gym and overall was very unprofessional and rude. Not something I would expect for a $100 a month gym.

Do not use this gym. Zero Stars. There are plenty of better options in the area that are not predatory.(EDIT 10/4/22 they commented and are claiming I should reach out to their member services email to resolve my concerns but I have already done so and have received no reply. Comments from “owner” are solely a PR stunt. Don’t give any weight. There will be no real follow through)Gave 30+ day notice of cancellation but was charged for two further months (so far). As many posted below have noted, they tell you to call them, then nobody is there to answer. They tell you to go in, but no one is there to help you. They tell you to email, but then they delay responses to your emails and claim to forward them to the correct people. Those people never reply. When you ask them a question or dispute your cancellation, they refuse to answer your emails.Have to now open dispute with bank and Virginia regulatory body who administers the Virginia Health Club Act.

I canceled my membership back in November and theyre still trying to charge me. Customer service takes long to answer emails and doesn’t answer calls. Staff is great as I remember but the company itself is garbage.

The tennis courts are amazing they have one of the most awesome coaches in the world coach Migo DeOcampos who is the best coach to ever exist on this plant there are many talented and gifted students that play there but over all coach is one of the most kind hard working determined smart athletic well rounded people I know

The tour I got was bogus, a two-year-old could have done better, and the membership information and fees I was given on the phone contradicted from what I was told in person. They also changed the requirements and rules of about use of the facility and seem to have poor communication skills overall. Very hesitant and annoying group of people as if they just opened up yesterday. Not professional at all.

It's a good gym except for the fact that they can't do the most important thing and open up on time. Whoever is late this morning unlocking the gym needs to be fired!

Purchased a membership online. Went to the gym multiple times to get my pass, etc. Each time I went I was told to contact the membership department because my profile had been deleted. Called membership, emailed membership and even got a call from the GM. I was told everything was set and ready. Went back to the gym again and still was told it was still deleted. I finally told them I wanted to cancel my membership since they were not upholding their end of the bargain. I was charged a cancellation fee of $119, not to mention the 3 months of fees. I disputed the charge with my credit card and they reversed it. Now I'm getting a letter in the mail every week and emails about a past due balance. Each time I try to follow up, they don't even care about the issues I've had and tell me I still need to pay the fee. US Fitness Holdings is a scam. Run the opposite direction.

It has been a month this leg extension machine not fixed because there is a poor management that doesn’t care what is going on around the gym.

The five stars all go to Emily Bautista (Assistant GM)I have been coming to this gym for a while now and she makes me feel like a member of a community instead of a dollar sign. Also would like to recognize Dennis Curtin (General Manager) for having put such a great team and customer service experience.Thank you Onelife fitness Skyline!

Been a member for about 6 months. Sauna is routinely disgusting…same band aids in there multiple days, baby wipes, and nasty floor. Dumbbells only go up to 100 and the indoor track flood is garbage.