Life Time

Longtime member at this club. Was robbed over $500 in cash out of my locker last month. Advised corporate about it by letter and never even received a response. Police report filed. They appear to let all kinds of transients into this location nowadays without even checking for a membership ID. Going downhill.

It's a great gym and one of the only fitness centers that have a kids pool. However the pricing for this fitness center has just been hiking up and is ridiculously high for what it is. $240~ for just my daughter and I to have a monthly membership.It's a clean gym, I used to go only in the evenings so it was quiet but during prime hours it's pretty packed, especially with high schoolers taking a long time on their phone or just hanging around.Facilities are clean, but didn't feel that different from the Schaumburg location which is "one tier" below this one, which costs about $100 less for both of us.

This is the best gym in the history of this planet, there is no language to express the true pleasure of being in this cosmic place. Thanks to the friendly staff and organizers, everything is thought out so deeply that when I come here I feel like Neil Armstrong entering the Apollo 13 spacecraft.

Some of the staff at this Vernon Hills location are rude and stuck up. I’ve been coming here for two years and SOME of the staff they hire aren’t friendly and helpful. As much as they are raising their prices I expect my experience here to be a lot better, this is disappointing.

Lifetime is replacing their turf field and one basketball court for pickleball... The basketball courts would get filled every night along with the turf. Prices keep increasing while the place gets run down each year (Also hours decreased and price STILL WENT UP). Staff is also disrespectful at times. In addition to that, I was not able to take guests in more than once in 60 days. Considering the Price this should NOT be the case. La Fitness and other gyms are so much better for the price that they charge. Lastly, we had an incident where a friend had a membership at a higher quality lifetime in Chicago and they said he could not come in. For what this franchise charges they should NOT be screwing members over like this. DO BETTER.

Lifetime Vernon Hills currently has two basketball courts and one turf field. For those patrons who are interested in playing pickleball, they are able to play on the basketball courts. For those who would like dedicated pickleball courts, …

Really bad and unkind customer service by some of the staff. For ex, the really tall guy at the front desk… I don’t know what his problem is, but he seems to be having a bad day everyday. I don’t think he should be at a front desk and doesn’t fit in the customer facing position. Moreover, they keep increasing the membership fees for no apparent reason. Also, compared to other locations, this location is not at the $140 tier… Go spend your money elsewhere.

I was just notified that lifetime is taking down their soccer turf and one of their basketball courts. Im super upset about this because those are the most famous sports and now replacing it with pickle ball. In my opinion no harsh comments but the turf and court should've stayed. without that you guys have a chance of losing business. As you may not believe me now you will realize it sooner or later. I hope that you guys change your mind. Everyone is extremely disappointed. wasting more money and losing business isn’t the best move

Terrible customer service. One of the staff ‘concierge’ members at the front desk called me while I was at work because our child caregiver was with our children and she demanded I send an email stating the caregiver’s info while I was not near a computer. Meanwhile she wouldn’t let them in even though the day prior to this we had no issue. She then increased our monthly fee by $60. I immediately told her we’d like to cancel our membership. No apology or explanation from them. They are super rude and don’t know customer service. I do not recommend this place.

Front desk staffs are hostile and unwilling to help from the day our family started the membership. Our family brought some other family friends to this location but we are all upset going there. We forget our belongings sometimes and ask …