Life Time gym in Vernon Hills offers a variety of amenities and classes, making it an attractive option for fitness enthusiasts and families. The facility includes clean changing rooms, a kids academy, and various group classes like Zumba and Barre. Members appreciate the friendly staff and the extensive hours of operation from early morning to midnight on most days.

However, numerous customer reviews highlight issues such as frequent price hikes, poor customer service, and the removal of popular facilities like the basketball court and turf field. The gym’s high membership fees and inconsistent service quality have left many members dissatisfied.

Pros:

  • Clean and well-maintained facilities
  • Extended operating hours
  • Friendly staff in kids academy
  • Wide variety of fitness classes
  • Kids pool available
  • Ample workout equipment
  • Good for families with children
  • Convenient location
  • Focus on hygiene and ambiance
  • Helpful staff members like Iwona W.

Cons:

  • High membership fees
  • Frequent price hikes without noticeable upgrades
  • Poor customer service by some staff members

Location / Contact

Rating Stats

4.0

out of 5.0

10 reviews
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1.0

Reviews (20)

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I had a very bad experience today. Staff know nothing about customer experience and how to meet customer needs and treat customer nicely and respectfully.instead the employee at front desk ( which i won‘t mention her name) almost yelled at me and was rude when asking me about my name and i was trying to explain something she said again firmly i am asking you a question what is your name in a weird mad way. I was shocked and told her no need need to be mad. She is insisted she was not mad instead of apologizingI don’t know the whole situation was weird. I got a bad negative energy from the whole place and honestly she ruined my dayNo way I’m coming back to this place

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The kids academy at this facility is amazing. The staff is very friendly, my kids enjoy going and participating in the activities. The managers there are all amazing, especially Iwona W. She always goes above and beyond in helping us.Thank you for all you guys do, and making being active so fun for the kids.

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As far a fitness experience goes it is a good place to workout and relax. But the team members really need to keep a better eye on the younger members causing scenes fairly regularly. But really the worst part is the constant price hikes for no apparent reason or upgrades in the gym that I ever see. And now they are charging extra to use the pool area outside. What kind of craziness is that! Most are paying over 150 a month and now are being asked to pay extra per person to use the outdoor space. That is just wild to me. What is next, coin operated showers. Pay by the minute treadmill. It is just a bit ridiculous.

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Would recommend that you go somewhere else for the following reasons. The facilities and equipment are all top notch, however depending on what time you are there you could end up waiting a very long time for equipment.... Most …

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I went in and signed up for a membership and was helped by Tanner and Laura, both of whom provided the best customer service. Overall, the gym is very nice and clean. The changing rooms were clean with fresh towels, there were plenty of …

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I’ve recently heard Lifetime is doing away with the turf field. It’s incredibly disappointing to our family. While I understand, pickle ball caters to the “country club” atmosphere- this has put a bad taste in my mouth about this location …

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I have been a member at this location for two years and a Life Time member for nearly a decade. Compared to other Life Time locations, this one is among the worst in terms of customer service and staff. Monthly fees go up annually; however, …

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Life Time is my absolute favorite place for gym. Facility is always clean, staff is friendly and lots of equipments for workout. Tried their Zumba class, Ultra Class and Barre class. I love they open early mornings and till late night to …

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Just visited this Lifetime as I am from out of town, but I am a member where I live . I wanted to bring my brother who could be a possible future member so he could see how it is. We walk in and I check in to find out that this club is a …

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Been a member of this gym for almost 10 years now and could not be happier - aside from the somewhat impersonal feel, there is no other gym that compares in the area. Cleanliness is always a priority here and the ambiance as well as …

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.0-star.

This business has 20 reviews.

The address is: 680 Woodlands Pkwy, Vernon Hills, IL 60061, United States .

The contact number is +1 847-995-0670

This service is listed under Gym .

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