Orangetheory Fitness

Very rude unprofessional staff! I’ve been a member for a very long time due to my traveling profession and because of this unpleasant experience, I will be cancelling my membership. #1 I was put on the waitlist because the class was full. I arrived 15 min early to ensure my spot. I checked in and went to the bathroom. The staff member proceeded to let someone take my workout spot and told me I had to wait 5 min into the 45 min class and if someone doesn’t show up, I can go in ((Standard protocol… I get it)). Then she (Sarah) told me I could go in. I set my weights up and start my work out. 5 min later she comes in and tells me I need to leave bc another customer arrived! This particular individual has been very rude before but tonight was the icing on the cake! I pay almost $200 a month to be embarrassed and removed from a workout class. #2 I was sold faulty equipment for almost $200 that connects to your iwatch. It has not once worked and not one staff member knows how to set it up. They will not refund me my money and Sarah said they no longer sell those anymore Bc they are faulty. Hmmmm! #3 I asked to speak to the manager and she said you can take his card. I told her the number on the card was the gym’s number and asked how I can call him. She grabbed the card then drew an arrow to his email and slammed the card on the counter and said he can only be reached by email. I’m astounded at the customer service! We orangetheory members pay too much money! Invest in better employees! I’m very very disappointed Bc I love the trainers.

I love that OTF is a full body workout that you take at your own pace. I think the heart monitor feature is really cool and keeps you competitive within a class setting but also against yourself and your own stats. I have been going to OTF for almost 4 years and it's been my favorite type of workout class!

Tried to go to this location while in Baton Rouge for the weekend. Scheduled a Sunday morning workout, canceled the workout on Saturday well before the 8 hour mark. Got a confirmation that my class was canceled (and it was no longer in my app under upcoming classes). Gym still charged me $12 for a no-show even though I wasn’t registered for the class on my app. This has happened multiple times and they refuse to give my money back. I will never use this location again and I strongly suggest you go to one of the other locations in Baton Rouge. They say it’s “corporate policy” to not refund members.

Wonderful staff and coaches. Can't recommend OTF highly enough!

Literally the best workout ever!! Love the coaches and staff!❤️

Fantastic workout, trainers and staff!! Highly recommend!!!

I love my coaches at Orangetheory and music 🎵 is great and fun 🤩 and it means the world 🌎 to me that they really care about our fitness and encourage us to do better and pay attention to details and make us feel included and seen in class even with 23 ppl in class it’s prefect for a busy on the go person. I love my Orangetheory!!! …

The front desk employees are very friendly and accommodating. The trainers really motivate you without making you feel like you’re ever singled out. Always willing to help you with your technique when needed.

Working out here is fun! Its easy to get in and get out while feeling very accomplished after every workout. The playlists are always great. It's a very upbeat and welcoming place with all ages!

I never thought that I would enjoy working out, but OTF changed that. The ever changing workouts keep me motivated, and the coaches are very encouraging!