Bay Club Portland

Love this place. Home away from home.

I've been a member over two years and have watched this place decline over that time. They used to have the outdoor pool and hot tub open during winter, this past season they drained and closed it. They used to offer 3 hours of child care per day, then they dropped it to 2. Now they just sent out an email saying they are jacking the rates up $15/person/month. For my family of 5 that's an extra $1000 a year for less services than we previously had. The facilities are nice, but it is no longer the value it used to be.

Very clean.

Full service, great equipment, and very clean club. Sauna and steam in women's locker rooms are fantastic.

Half the time when trying to enter the Bay Club, their app has dropped me and I am told to re-log in. While I’m doing that everyone else entering is easily scanning their cell phone and quickly walking on by. I ask the nice, friendly people at the desk what’s going on? “Are they trying to tell me that I’m not Bay Club Material”. It sure feels like that’s the message. The desk staff is always helpful and cordial, but there’s some major incompetence elsewhere in the organization that even the goodwill of the desk staff won’t compensate for. It gets tiresome.

Clean and a decent place to work out. It’s to get o hold of someone on the phone at times.

Love it here. My kid does swim lessons here and loves it. I do a lot of the classes and love working out here.

Terrible customer service. Routinely just ignored requests and emails. The facilities are top notch, they need new management to help improve customer service. They tried to bait and switch me on a membership type and had I was only able to fix the situation after multiple emails (with no response) and a phone call that they again attempted to switch my membership and make me pay more to do so. It really is too bad their management is so poor, this could be an amazing club.

Very unwelcoming place, signed up with my brother in the fall and the experience was really poor. We never received any sort of welcome intro and tour to the club, with a club of this size and the number of services it was all super confusing. They charge hefty initiation fee and then when you try to cancel they add on more fees. I rejoined in hopes it would be different experience but it was more of the same, I wouldn't waste my time with this over glorified 24 hour fitness.

Been a member about 2 years and added my niece too. Love the pools & friendly staff like Suzanne! Check it out.