Maxx Fitness Clubzz Bethlehem

So they closed for 3 months during Covid. I had called once they opened and asked them to cancel my membership because I didn’t see myself going back anytime soon. It’s now 11/19/21 I get a text message about an open balance. Apparently over $400 even though I had called to cancel my membership. They’ve been charging me this entire time even though I haven’t visited their facility since Covid began. Maxx is scamming people. I’m not the only with this similar experience. The BBB has a bunch of similar complaints recently. This place is not getting another dime from me, and it looks like I’ll have to contact my lawyer. Don’t give this dishonest scam of a “gym” your business.

It doesnt deserve even one star. Ive been going to this place for possibly 7yrs now and just slowly watched it turn into a dumpster fire. when I heard they where going to expand I wasn't excited at all because they could barely take care of what they already had. Now its current state looks something out of the apocalypse. members pay $10/month which is great, then get charged an additional fee to take care of all the things im about to mention. starting with Random lights being out all over the place and different color bulbs really helps set the apocalyptic mood. Today the mens bathroom was at an all time waste land. Both stalls had scraps of toilet paper on the floor fecal matter floating around in the toilet and the seats covered in urine. The urinals look like they haven't been attended to as well. Mind you I was there by 7am. I doubt that all happened within 2hrs of being open. The sink to the left barely had water running out of it and the sink itself looked like someone washed there work boots in it. the next two sinks weren't any better. the soap dispenser on the left had no soap. The gym itself has broken down equipment that hasn't been attended to... elliptical machines, parts missing on the smith machine, stair master broken forever, a bench over by the dumbbells feels like its going to fall apart. I saw a bandaid on monday on the red carpeted stretching area (image provided below) and it was still there today on wednesday. All of the paper towels are on top of garbage cans. That has to be my favorite part of this entire dumpster fire, is that youre putting santizing equipment on top of GARBAGE CANS HAHAHAHA. Im not just writing this without telling the staff. every time I see something I politely give them a heads up about it. they always give a nice response. This week I haven't said a word and I just watch the employees behind the counter just hanging out on phones or laughing about like everything is fine. im sure ive left a bunch of other things out because I dont attempt to go into other areas of this place. I will be going back to my previous gym, its further distance but its totally worth the trip. good luck this location.

Awful gym. Horrible and greedy manager. If he knew how to run a business he wouldn’t have so many people leave, my friends and family warned me about their place and I still gave it a shot. They try to get money out of you any way they can. Machines are never clean, have to look around for spray bottles that work, an actual sauna (no ac), dust bunnies everywhere and no costumer service. Don’t bother looking for a hq number, only the manager at this location will deal with you and he does not care about your situation, stress or how long you’ve been a costumer, he only wants your money. Any other gym in the valley is better and more understanding.

I was contacted saying I owe $1900 in back membership fees from 2016 on. I explained that I literally have not even lived in Pennsylvania for almost 5 years now as I relocated to Florida in September of 2016. They told me the best they can do is knock the fee down to $300, but having been a former employee there I know more CAN be done, they are just choosing not to for personal financial gain. I was told membership fees aren't based on usage it's a recurring charge, which is obvious and completely understandable if I was physically able to be there and just wasn't coming, but I am 1200 miles away and don't feel it is right to have to pay for a service that I wasn't using or even able to if I wanted.

What an absolute joke. Stay far away from this gym. I signed up for this gym in November and asked the team member before I signed my contract if I could change my membership from "platinum" to "basic" at any time, if there were any fees associated with changing or if I had to wait until my 12 months were up to change. The team member indicated that I could change at any time. Fast forward to March (4 months later) and I call to tell them I would like to change to the basic plan since my work schedule does not allow me to attend the classes that I had originally hoped to take advantage of. The Maxx Fitness Club Team Member argued with me over the phone stating that I have to pay a $49 fee to downgrade my membership. I stated that in my contract it does not state that there is any fee associated with downgrading a membership (whether it's within the first year or not). The team member stated that even though there is nothing in writing it is a "club rule" that a fee has to be paid even if you are only switching what type of membership you have. WHAT A JOKE! After 30 seconds of silence the team member said there was nothing he could do even though there is nothing in writing about this fee.

I decided to cancel my membership in the very beginning of January because I was moving out of state. I canceled in person and the service rep said I will charged $10 because I missed the time frame to cancel without charge. He said there would be no other charges. I didn’t receive a receipt because the printer was down. He stated I did not need to worry, it was processed. Checked my bank account in beginning of February, charged $39 and then $10. Called a day later. I had to call 4 times!! To speak with Mike, the manager, he stated there was some billing issue. He would rectify the charges and send back the money on my account. An email would be sent when processed. I did receive an email but it was a survey, days later. I waited to see if it took a month to process. I called today, March 7th. Mike was in but Cody claimed he was in a meeting. Called back later and Mike was not there. Cody stated that I could not receive a refund now. I don’t understand how two people from this franchise could tell a long time customer one thing and then change it. Please do not sign up for membership here. I felt scammed and it will keep happening to others. I filed a claim with BBB and I will be contacting my bank. No accountability at this location!!

So this review is solely about gym equipment. The employees here are absolutely fantastic, i was a retro customer and had to join this gym (planet fitness wasn't an option) joining this gym was a really great experience, I wasn't really a fan of the employees at retro, just very unprofessional for the most part, but I did love the equipment. Maxx gym equipment is OLD and I don't mean like a few Years old, I'm pretty sure the equipment they use was the very first round of life fitness equipment that I used 25 years ago. You need to upgrade your equipment and add more in because that gym is also ALWAYS really crowded with guys that look like they belong on jersey shore, so using equipment isn't always easy.

This will be a detailed review through the perspective of a guest that went during off-peak hours. I am a member of the nearby Planet Fitness and the Powerhouse Gym.The good:Maxx has a large, open warehouse-type space. Contrary to some low reviews, the men's bathroom was perfectly clean in the morning. The janitor does a great job! The people working at the desk seemed polite and answered questions quickly. The price points for this gym are very fair and comparable to Planet. I believe this is an intermediate gym with many options for equipment. The dance and cycling rooms are air conditioned and clean.The bad:Maxx has small air conditioning vents that do not seem to have the power to circulate throughout its space. There's only one ceiling fan near the ab section in front of the desk. If they were to install more ceiling fans it may compensate, but the atmosphere feels stale and humid. It felt dreadful doing free weights. I didn't try the cardio machines but it looks old and not cool enough to stay for long.There seems to be a lack of weight wheels around the bench area. You literally have to look around to find plates. This would be a problem during crowded hours. The bars are also scarce and older looking. Dumbbells go up to 100s. There's no designated deadlift spots. You have to take the bar from the only 2 squat racks. If you're an advanced lifter, there's no way to train here efficiently for strength if it's crowded.There's such a large space for the same ab equipment in the same spot. I feel like this place might be worth having the bench and squat freeweights for $10 a month and using Planet for everything else. If you dance, the room looks pretty nice.Maxx seems to appeal to the crowd that doesn't take strength and bodybuilding as seriously as Powerhouse but wants more free weights than Planet offers. From its price point I do believe this gym is worth it locally. I also believe the issues I mentioned make Power and Planet a better option for most people. This place would easily be 5 stars if they fix the issues even at the cost of eliminating the $10 membership.

Very good gym

Love going here