single listing imagesingle listing imagesingle listing imagesingle listing imagesingle listing imagesingle listing imagesingle listing imagesingle listing imagesingle listing imagesingle listing image

Amped Fitness, located at 3427 Colonnade Pkwy, Birmingham, AL, is a fitness center aimed towards anyone focused on personal physical fitness. The center offers a wide range of workout equipment and presents a welcoming environment, optimal for achieving fitness goals. The gym operates 24 hours a day, making it perfect for those with a busy schedule.

Despite the upsides, there have been numerous complaints about customer service and how clear the staff are about the contractual obligations when joining the gym. Billing issues also seem to be a recurrent problem many members have experienced.

Pros:

  • Open 24/7.
  • Offers a wide range of workout equipment.
  • Some reviews mention a good workout environment.
  • Customer service staff available.
  • Good facilities with ample space for workouts.
  • Some feedback mentions friendly and knowledgeable staff.
  • Deals available for membership.
  • Clean gym environment seen in some reviews.
  • Positive mention of events and promotions.
  • Some positive comments on personal training.

Cons:

  • Several customer complaints about unclear contractual obligations.
  • Unclear and complex procedures for canceling memberships as per some reviews.
  • Billing issues seem to be a common problem.
  • Some mentions of unprofessional behavior of management.
  • Frequent instances of broken or non-functional equipment.
  • Complaints about gym cleanliness and maintenance.
  • Customer complaints about loud music.
  • Some negative feedback about unresponsive customer service.

Location / Contact

Rating Stats

4.5

out of 5.0

23 reviews
5.0
15 reviews
4.0
3 reviews
3.0
1 reviews
2.0
0 reviews
1.0

Reviews (42)

author-img

This gym is exactly what I have been looking for! The floor plan is laid out is great very spacious and amazing equipment! Jen gave me a tour of the place, and was extremely helpful! She was able to answer all my questions thoroughly and did not leave me with anything unanswered! I can’t wait To start working out in this facility! And a huge thanks to Jen for all the great help and making my first experience there phenomenal!

author-img

Horrible customer service and communication. I didn't even know who the managers are because they all don't seem to do much and clearly only care to keep a certain clientele. The last few weeks I was there the locker room wasn't clean and my locker was broken into. On my end I take responsibility for leaving my lock overnight but management didn't care at all that it was broken into they just informed me of what I did wrong. I was trying to tell them someone was breaking into lockers but was just dismissed. It could have happened when I was there. The only reason they knew I left it was because I told them. This was the PT manager I was dealing with. The front desk associate was very kind and apologized several times when I was canceling my membership while both the PT manager and who I later learned was the general manager stood 3 feet away and didn't try at all to help the situation. Every negative review here is about customer service and management. It's too bad because the equipment is great and plenty of it. I didn't want to change gyms. I own a business about 100 feet away from this gym. I could have been a good person for referrals considering I work with people in customer service.Reply to owner. I gave you a very detailed review. All you seem to have taken from it is the absence of cameras in the locker room. Which I never mentioned. It's was your manager's attitude about the issue that was the main problem. The review is detailed. No email is necessary. You're only responding now after 2 1/2 months because the review is catching a lot of attention.Update! After replying to the owner my business immediately received 2, 1 star ratings from 2 people who have never been to my business. One of them was from Florida both associated with this business.

author-img

My favorite gyms I’ve been too. This is my home gym now after being at the YMCA forever. The atmosphere is awesome and the people are even better. The Amped staff has made this the place to be.

author-img

I enjoy going to Amped Fitness Birmingham. The staff is very welcoming and all of the equipment is clean and well maintained. Definitely recommend for the great atmosphere and price point, not to mention the Amped culture is unlike any other!

author-img

There are good and bad things about Amped Fitness, but overall it just wasn't for me. The 24/7 access is awesome and the facility is very nice and always clean. There is plenty of equipment (unless you go from 5-8pm when it is jam-packed) and it is all seemingly brand new. The price is also stellar.However, there are some really bothersome things as well. They absolutely blare music throughout the building and you can't escape it even with noise cancelling headphones. There is also just a general culture that empowers everything newcomers fear about gyms. Steroid dudes screaming, mirror selfies a-plenty and an empowerment of that type of behavior. That may be more of a turnoff for some than others, but it is worth noting. For me, -- someone who values working out as a cathartic time to spend an hour listening to podcast or music and focusing on achieving goals -- it wasn't a good fit. Aside from the music and culture, it is an awesome gym.Update: I went into the gym and cancelled my membership in September and they keep charging me every month. I don’t live anywhere near there anymore so I can’t go in person and they never pick up the phone or answer emails. Please give me my $40 back.

author-img

One of the nicest gyms I’ve ever been to. High quality equipment with good variation. Not usually fighting for anything unless it’s prime time. Clean place and friendly staff

author-img

I have worked out at amped for over a year and the staff, workout equipment, and monthly payment are hard to beat. I have done personal training with Branden Peebles and I would highly recommend him to anyone looking to improve themselves in the gym and in the kitchen. The trainers and staff at amped will encourage and inspire you to do better for yourself.

author-img

I’ve been looking for a reasonably priced gym with free weights after having worked out at Planet Fitness for a good bit and Amped definitely has all the amenities I need plus some. Since Amped is pretty new to Birmingham, all the equipment is new and looks good. Recently, I started working with my trainer Brandon Peebles and he does a great job with giving me intense workouts and helpful advice. I definitely would recommend joining.

author-img

Great atmosphere great people. I absolutely love lifting here, I just recently upgraded my membership so I could have a personal trainer. I was paired with Branden Peebles and I could not have asked for a better person to guide me on my weight loss journey. He pushes me through each and every workout and makes sure I don't cheat myself. If you are looking for someone to help you with your goals I highly recommend him.

author-img

It’s a great gym!!! I’ve been going since the day they opened! The staff is very friendly and willing to help with anything if you were to ask. The equipment is super nice and seems to be getting better each time I see new “toy”. I would highly recommend this gym to anyone especially since the prices on a membership are great, no contracts, and 24/7 access.

No reviews yet

Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.5-star.

This business has 42 reviews.

The address is: 3427 Colonnade Pkwy, Birmingham, AL 35243, United States .

The contact number is +1 205-407-4784

This service is listed under Fitness Center .

Add a Review

Your email address will not be published. Required fields are marked *

Rate this business! *
Add Photos