XSport Fitness

Received a guest pass to try out the gym. The gym was not very clean, over crowded, and there was barely room to walk between equipment while people were working out. Back to Charter Fitness.

Jarvis is a complete idiot. The management there only cares about money. I cancelled my personal Training because of the AGM Jarvis. Even after cancelling I’m being charged. I’ve called Corp for four days in a row with being on hold for over an hour. XSport Fitness is a Scam Artist

The best thing about this gym is the inexpensive rate, location and hours of operation. It’s definitely a get in and get out type of gym. I’ve been going here off and on since it was Powerhouse way back in the day so I’ve learned not to expect much from this place. Get in and get get out, don’t expect much and you won’t be disappointed

Honestly, great location been coming here for a while now. My Last visit I went to purchase a milk from the fridge and the lady at the desk ran my card and I left. I noticed as I got to my car the milk was 3 months expired, so I go back inside and ask for another. So I go to grab another only to find out they are all 3 months expired. So I grab a whole different drink altogether because at this point it’s just ridiculous you guys can keep milk in the fridge 3 months after their exp date. The girl at the front didn’t know how to swap the drinks in the computer, so I ended up already paid for a more expensive drink that I couldn’t even have and settle for something else.

Don't sing up for membership if you want get robbed. One guy already writen how scheme works. There is hidden fees that they dont tell you, guys at front desk gives you misleading information about membership cancelation. And now I have canceled my membership and they still charging money from my bank account.

IF YOU THINK THIS PLACE CARE FOR THEIR CLIENTS, YOU ARE TOTALLY WRONG. Earlier this week was my son last personal training session, I was reluctant to renew for more further sessions, but this sweet talker Manager got involved and pressurized me to sign the contract for renewal even though I was keep saying I want it to come tomorrow and decide, he wasn't taking no for answer, and assuring me that even if I change my mind later on, it's easy to cancel. NO ITS NOT.Next day I went there to cancel it, because we realized that in couple of months of training we didn't see any difference so it's not worth it to spent more money and time for these sessions. I met that Manager and WOW, his attitude was totally different and said I can't help you anything with that, use your tag 1800 #, and when I request could you atleast talk or send note to head office about this cancellation or tell me what is the process for cancellation, he rudely said call the 1800 #.Overnight attitude got change.Anyhow I call that #, she also talked in a rough manner and ordered it has to be a written letter, sign, id # and everything and got to be delivered within 3 business days, can't be email or fax. I did went to post office and did priority certified mail to the address she said that same day, it got delivered on that POBOX on 9/13 but they picked it up on today 9/14 at 9:00 am. Right after when I saw the tracking notification from USPS, I called the xsport 1800 # again for verification, and that person said, called after Wednesday 9/19, then we will be able to let you know we received it. Then after that it will take up to 30+ days to process that request. Wow I didn't know we are living in stone age.Just an advice for others, never sign anything there even if are trying to be sweet talkers or pressured you because once you made their transaction, they don't know who you are.

After I cancelled my membership they kept deducting a monthly fee as if I were still signed up. I eventually confronted them, but they denied any wrongdoing. I called my bank to have the deductions stop and to get my money back. I was reimbursed, but Xsport continued to take money out of my account. I had to cancel my debit card and get a new one.

Get a membership n personal training session if u want to get robbed. They just trapped thier customer. I m trying to cancel my membership beacuse this gym is not comfortable for me or my lil baby. Just be careful about thier child area. N they fired my Personal trainer without telling any of thier customers. I went thier for 1 month n already paid 150 for personal training n extras for monthly fee. Now they are saying you have to pay $1650 to cancel your membership. Is it a joke? For a month i have to pay $1650. Dont ever get trapped here.

The staff are not knowledgeable and their customer service is lacking to say the least. I was told I couldn’t return an unused product that I didn’t use with a receipt a few days after it was purchased (not food), I never received a key card to get in the gym, my account wasn’t fully set up for me to access the app before I left after signing up, and AFTER I finally canceled my membership I’m now still being charged! Owen (managed) and Steve (district manager) are non-responsive. I can’t believe companies like this are able to stay afloat with employees like them.

Overcharged $400 in the last 6 months.We signed up for a family membership during a promotional period where we were to receive 50% off a family membership.We were told it is $35 per month for a membership of 2 people, plus $234 start up and an annual charge of $35. The salesman informed us that we would receive 50% off the monthly price plus 50% off the start up. We sat with him and went over the numbers about 10 times since we were shopping around. He guaranteed us that the price would be $17 per month for the BOTH of us, and that the initial start up would be $117.We were charged $117, but in TWO charges for the total $234. We have been charged $35 per month TWICE a month, for a total of $70. This has been since November. This is $400 more than we were promised.It seems me to that they entered each me and my husband into our OWN family memberships to double charge us.. but even then there has not been a discount of the monthly charge from $35 to $17. Staff is extremely unhelpful over the phone.If this does not get resolved, we would rather quit and pay more somewhere else that doesn't lie to customers at start up.BEWARE and KEEP YOUR PAPERWORK! I will be locating my copies to send in.