XSport Fitness

Years before when I first joined, all the faculty members were friendly and amazing but since around a year ago I noticed that the employee don't really care about the gym members and always shows an attitude towards us, plus the gym is really dirty and unorganized. For real they really lack on cleanliness and customer care. Alsi I had similar problem upon my membership cancellation

Facility is decent, good place to get a workout in. Nothing extra. The 1 star rating is because the staff has extremely poor customer service including the manager. If you want a gym where you dont feel welcomed then this is the place for you. Xsport also makes it very irritating for you to cancel your membership, requiring a letter by certified mail or to come in when the manager is in and fill out a form durring specific hours. You'll find that anytime you need assistance you are required to ppan around the manager's schedule, regardless of if you have a job and cannot do so. I'll say it one last time, this place has TERRIBLE customer service.

Gym itself is very good but Xsport Fitness joining and cancellation policy is very sketchy. Before signing up with them, one of sales guy told me that it's only $19,95/ month and I could cancel membership whenever I want informing them 1 month upfront I wish to cancel the membership which is fair enough for me as well, but after 15 days they charged me $35 dollars for membership fee without informing me. Second thing which is also sketchy is that after I cancel the membership live at the fitness club, front desk guy told me that I'm in debt of $19.95, so I give him cash and asked for receipt, but he told me that I don't need any receipt and my membership is canceled (which is also very sketchy isn't it?). 2 days after that I see that Xsport Fitness is still charging me, but right now full amount of charge is $30 even though I'm not a gym member anymore.So you could decide if you want to use them or not.

So here’s xsport fitness in a nutshell.It sucks. First off, the facility is not neat at all. It’s very dirty and dusty inside, along with the fact that something is always not working. The staff is sub par. The equipment looks like someone else used it. On top of that, the personal training is horrible. Every single personal trainer is a salesman. Are they licensed to train people?!? I was having shoulder pains after a hard workout for a couple of weeks and had to take time away from the gym because of it!! On top of that, the manager is always wooing young women. The staff is sub par on a good day. No one looks happy. No wonder the turnover rate is so high. They don’t have any good supplements. A personal trainer told me, and i quote, “dude, don’t buy any of that s**t”. Real professional. Everyone of their staff is always on their phones. It’s just a terrible atmosphere in which I feel shamed to workout alongside my personal trainer who DOESN’T KNOW nor respect my physical capabilities. All and all, from the crummy environment, to the broken equipment, to the sub par staff, to the general manager who is wooing young women all the time, to the personal training, and the shaming, it is AWFUL! They even wanted to charge me $2000 over 5 months for low quality training!! The nerve of those people. I’m cancelling my membership.

I’ve had the best experience at this location. I signed up for the personal training sessions and Miguel(Mike) has been phenomenal. He not only spends an hour training with me but when I’m not in the gym he sends me diet recommendations to make sure I reach my goals. He is sure to put my goals first and I’ve lost 25 pounds within the last couple months. I’m very pleased. The facility is clean and everyone is always pleasant. The child care facility is helpful as well! Jarvis manages the trainers and he does a phenomenal job following up to make sure we feel our needs are being met. It’s a great staff! Feels like family and I highly recommend talking to Jarvis Thrasher or Miguel about your short term and long term training goals!

This Gym is PHENOMENAL! Very clean, the staff is polite and helpful and they keep a good eye on the kids. Mike is a good trainer and helps me keep focused even when I’m not scheduled for a personal training session. I’m always pleased when I leave. Highly Recommend if you’re looking for results. Ask for Mike or Jarvis!

I’ve been going here for years. This gym is the best place for serious workouts in the Bolingbrook area. The other patrons will often help spot you and encourage you to push harder. Jr is a great trainer and has been there the longest, he’s always busy, but I’m sure you can carve out some of his time if you really want to hit your workout goals. I’ve had memberships at Lifetime fitness & LA fitness all at the same time, but I like this Xsport much better.

I like the equipment but not as clean as you expect.

Bathroom and men's locker room is disgusting they don't have enough machines and equipment I only continue to go because it's convenient

This Xport is dangerous be careful If you canceled membership check your balance every month