New York Sports Club

very friendly staff and clean equipment/facilities

I’ve been a BSC member on/off for 20+ yrs. This is the worst mgmt I’ve ever experienced. 4 days a week they rent out the pool to a swim school which means babies/toddlers swarm the women’s locker room, pool hours are limited, and, in this case, the kids did their business in the pool which closed the pool for 2 days. When I complained about the lack of transparency about the pool closure (I reserved a swim lane by phone at 7:00 that morning and was not told about the pool closure) and questioned why they allow all of these children in the pool/gym breaking their own policy of no one under 18 in the pool, foreseeably inviting these incidents & pool closures to occur, & disintegrating the services that customers are sold on as part of their membership, I was yelled at by 2 members of mgmt and was invited to cancel my membership. I can’t remember a worse customer service experience with any business.2 stars bc the instructors of the gym classes I take, at the Pru location, are amazing.Unfortunately, despite the poor mgmt, this is still the best gym value in Boston so I’m staying for the time being. But I do question if it is reasonable for a gym manager to demonstrate exceptionally poor people skills, to the extent that they find it acceptable to yell at members, and stay in their role. I invite the broader NYSC org to pay a visit to this club to view his member interactions for themselves.

I tried to cancel my membership because the cleanliness/upkeep of the Boston locations seems to have gone downhill over the last year or so. The website makes it impossible to cancel your membership online, so I called the club to cancel. I was extremely clear about wanting to cancel my membership, and the person on the phone stated that they had fully cancelled my account and that I would be receiving a confirmation email shortly.I never got the confirmation email, so I went back in to check the status of my account online. They had NOT cancelled my membership, but rather only delayed my next payment by a month. This was really deceptive - and it was clearly not what I had asked for. The person on the phone made it seem like they cancelled my membership, and I would have been charged if I had not double checked the status on my end. This was really frustrating and a bad way to end my membership with the gym.

The gym is okay for $79.99 a month. However equipment is always broken and the billing is shady. I canceled my membership May 25 which was 7 days before the next billing cycle; therefore I should not be charged a cancel fee and I was told I would not be charged come June.1. However June 1, I was charged a random amount of $5 from the BSC. I waited a week to see if the charge would drop off and it never did. When I went in person to dispute the charge the front desk girl was rude and rolled her eyes at me because I was insisting they charge my card. She kept saying their system didnt show a charge and that its only $5 so theres nothing they can do somce there system doesnt show the charge. I asked for someone else to talk to and she said they dont give out numbers or info for people to contact them. I even asked about a billing department number to see if someone could look deeper into my account since she was not being helpful and she said they do not have one.Currently they still have my card on file, my bank has confirmed that the BSC did charge me on June 1 and the BSC does not care to find out why I was charged or where my money went. I am extremely irritated by this, as their staff lacks customer service and professionalism and clearly my card information is not safe with them. Because they think a random $5 charge is no big deal, but it is my money and I currently am not a member so why would I be okay with a random charge on my credit card?After I walked away I heard the two front desk people talking about how this has happened to other people except with larger charges and there’s nothing they can do about it. Again they lack professionalism and poorly handled this situation.Update: I was told the General Manager would reach out to me within 48hours of when I spoke to the front desk people. However its been a week and no one was has called, no one has left a voicemail, and no one has emailed me to explain why or how my card is still able to be charged.Update #2: on June 10, I was charged $39.99, while my membership was still canceled.Paul is the front desk guy that I previously spoke with and I spoke with him again today. When I asked why no one ever followed up with me after almost 2 weeks, he said “thats weird, who did you speak with?” And when I told him that it was him I spoke with, he acted like he didn’t remember. So as we continued speaking about the unauthorized charges I referenced our previous conversation and he “corrected” me saying that was not what he had said in our last conversation….which I found ironic because 5 minutes ago he told me he didnt recall talking to me at all.I asked for my credit card to be removed from their system as I do not trust them with my info and I am no longer paying for services, but I was told they can not remove my card. I asked again for the general manager to be informed and to follow up with me before the end of the week, because I am annoyed that my card is continuing to be charged. They dont care to fix the problem or remove my card from their file…. Which would solve the problem.Based on their terrible customer service, I do not believe that the GM will reach out to me about deleting my card from their system.Ultimately I think the BSC/NYSC is extremely shady with their billing practices and I regret ever giving them my credit card to put on file. Do not make the same mistake as me. Find a gym else where, because they are nit worth the money or the hassle.

I had the opportunity to train as NYSC Boylston for the first time this weekend. Upon arrival I recieved a warm greeting from Claudia, the front desk staff member! She showed me around the facility and explained all the amenities the club offered. I had a great time, thank you Claudia!

Often missing soap at showers. Inconsistent with towel serviceMonth later: no soap in any shower for 4 days. NYSC is not doing a good job.

The club is very conveniently located in a large, clean, well-lit space that isn't crowded. There's a 3 lane pool where one can reserve a lane. There's plenty of equipment , and the staff is friendly and helpful. The gym members are polite and respectful. My only criticism is that the wifi doesn't connect automatically. I need to enter the password every time I go.

gym is locked and will not answer their phone is is 6:15 on 09/07/22 there is no reason for this

machines always broken, poor hours, freeze fees came back out of nowhere, they freeze your account for some time without warning resume it and charge you. just obnoxious

I checking on the front desk at 3:30pm 02-22-22 505 Boylston St, Boston, MA 02116 the new girl that works doesn't know how to talk to a member my husband and I was very upset we said I'm waiting for my new card to arrive it takes 7 days and i would exchange it for a new one and she just told me that I would have to pay as it only expired 1 day I'm tried to explain that I am waiting for the new card i will receive this week i am a member for 10 years this has never happened to me and she said I can't get in and she ask me to leave