Planet Fitness

This is the cleanest planet fitness in the Boston area so far.

I work out around 6am-7am. Sean and Andrew are the front desk staff. They are friendly and helpful. They keep the facility clean and running smoothly. I am grateful to be a member of Planet Fitness. I belong here!

I love it clean safe excellent staff

I am updating my review since I have been going here for 2 years now. While I appreciate the convenience of the location the customer service is lacking. There are only a handful of staff that acknowledge you upon entering. It is so disheartening when the paper towels or cleaning solution are out, when you see 3 staff standing around the front desk. I have completed several online surveys to try to address the issue with broken or missing parts on machines and I only use 2! I feel like staff should be checking all of the equipment and making notes. Some of the stationary bikes are sluggish to pedal so it impedes your workout. I did appreciate actually getting an email response to my last survey and would be open to discussing my feedback,

They make it as hard as possible to cancel your membership. I have to write them a hand written letter to cancel instead of them allowing me to do it over the phone. This PF business practice needs to stop. I would encourage push back from local managers to about this matter. It's archaic.

The drinking water fountain has been broken for ages now. No effort in fixing it.

Trash - water machine has been out of order for the past two weeks, there are only two foam rollers available, no dedicated space for functional movement or stretching, mats are cracking/falling apart, bosu balls are unusable. Only positive are the staff, who are friendly, but have very little ability to fix these problems.

I have had mixed feelings about this place, ever since it opened. They have always had great difficulty getting staff, so presumably that's becuase they won't pay the going rate. This has meant in the past that the basic stuff does not get done. One obvious example is the paper towel dispensers, which are often empty, though it only takes a minute or two to change them. The treadmills seem to break down much more than at other clubs, so there are always a few out of action, which suggests they won't pay the maintenance either unfortunately. It's a mixed bag, it has improved in some ways but probelms persist because they are not addressed.

Great place to workout! the schedule is flexible and there are all of the materials for a good workout!

It’s a nice environment, clean, respectful and comfortable for working out