CycleBar in Cary, NC, located at Alston Town Center, offers an energetic indoor cycling experience. The studio is known for its welcoming environment, vibrant music, and engaging instructors who make workouts both fun and challenging. Many users praise the supportive community atmosphere and personalized attention from staff. Instructors like Dakota, Courtney, Kendall, and Kasey receive high marks for their motivation and energy.
However, some customers have experienced issues with the cancellation process and customer service responsiveness. While most reviews are overwhelmingly positive, potential members should be aware of these concerns. For more information, you can visit their website cyclebar.com or contact them at +1 919-246-6112.
Pros:
- Welcoming environment
- Energizing and fun workouts
- Highly engaging and supportive instructors
- Great music playlists
- Clean and modern facilities
- Intense and effective workouts
- Friendly and helpful front desk staff
- Strong sense of community
- Flexible early morning and evening classes
- Positive customer feedback
Cons:
- Issues with subscription cancellation
- Unresponsive customer service
- Occasional problems with class scheduling
Location / Contact
- Address: 5022 Arco St, Cary, NC 27519, United States
- Phone:+1 919-246-6112
- Website:cyclebar.com
Rating Stats
Reviews (90)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.8-star.
This business has 90 reviews.
The address is: 5022 Arco St, Cary, NC 27519, United States .
The contact number is +1 919-246-6112
This service is listed under Indoor Cycling .
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Jessica Hillhouse
7 months ago
Danni was awesome! Great class! Thanks
Meghan Whitney
8 months ago
Kasey was great!!
Maya Mohan
8 months ago
Absolutely love cyclebar! Dakota manages to make a Monday morning workout fun and high energy
Tara Beaver
8 months ago
I don’t know how Dakota does it? When i just don’t think I can go anymore she pushes me to my best. #cyclequeen
Sue Forrest
8 months ago
I love this place so much I joined with the unlimited membership! The front desk staff are super welcoming and helpful. All of the instructors are great. I really love Danni, Courtney, Dakota, and Abbey! I love Cycle Bar because it’s just as fun as it is challenging. I leave better and stronger than I came in every time. Take a class here! You will love it too!
Taylor Snively
8 months ago
Very very fun !
Sydney Mawyer
8 months ago
Loved my ride with Veronica!
Kim Stephenson
8 months ago
Great instructors, great amenities, energizing and clean facility.
Aaron Brown
8 months ago
Cyclebar is going to be a life-long committed place for me to work out now. I’m usually a runner, but after going to cyclebar, I now have another alternative to get my cardio in. Such a beautifully, clean space and a lovely staff. Everyone’s really nice and kind. Super helpful for such a newbie.My first ride this morning was so much fun, I’m going back this evening. 10 outta 5 stars.
Jasmine
8 months ago
I joined CYCLEBAR in West Cary, NC on my birthday back in March of this year. I have enjoyed the classes and the instructors are great. I recently started a new job and need to change my membership from 8 classes a month to 4 classes a month. I have been trying to contact the studio since Friday, July 14th. I have sent a total of 6 or 7 emails to both the General Manager's inbox and the studio's inbox. I have not received an email response from anyone. I have called the studio multiple times a day only for the phone to go straight to voicemail. And of course, the voicemail box is full! The studio has attempted to charge me for the membership tier I no longer want. I contacted them prior to my renewal date. I had to get my sister to find and DM them on Instagram to get a response. I was told someone would contact me today July 24th only for them to DM my sister and state my account is being sent to collections. Management is highly unprofessional and doesn't seem to care about its clients once you have been locked into a contract. At this point, I don't even want to return to the studio at all. Writing this in hopes that someone will actually reach out instead of sending passive aggressive messages on Instagram. A business should be reachable by phone or email. Customers should not have to reach out via social media. I have contacted the owner of the franchise as instructed to do so in the instagram message. The instructors are great. Possibly by credits through Class Pass so you don't have to deal with the employees that are responsible for billing at this location.