XSport Fitness

819 S State St. Location, 60615 is trash, how does the City of Chicago allow so many health and safety violations for many years? Any other business would have been shutdown for repairs but this XSPORT gets a free pass. I encourage anyone who wants to improvement to call 311 and request a building inspection and follow up with your case. As of April 2033 someone is cutting locks and mngmt does not care, also several treadmills don't work, it's dirty, people have gotten sick, but yet the City Inspectors turn a blind eye, why and how?

They steal your money every month even when you not even going . I rather go to planet fitness atleast they don't steal your money 😒 …

I’ve had three different trainers, none were on time. They do not respect clients time.

I just ended my four year membership with the South Loop location after my locker was broken into (see image). Patrons have experienced this type of theft for months, and it has not been addressed by the staff. They have blatantly ignored complaints and concerns. 1.) the parking garage gates are constantly broken 2.) the elevators are always down 3.) there is consistently some type of leak or maintenance in the building 4.) the bathrooms are disgusting and smell terrible 5.) there are never any functioning paper towel dispensers or cleaner in the gym 6.) it is over crowded and not enough machines 7.) all of the equipment is broken 8.) the weights are all over the place and never returned because 9.) the staff is lazy and sit at the front desk eating, talking, etc. never working 10.) poor customer service. It’s cheap and you get what you pay for. I would NOT recommend this gym or franchise to my worst enemy. Zero stars if that was an option!

Space is great. Facility is not very clean every time I show up no matter the time there’s stuff all over the floors in the bathroom all over the facility no one is ever cleaning the place.I guess they have spray bottles and expect us to do the cleaning which is fine. I do it but does everybody it’s not planet fitness see you guys should have some type of cleaning going on. Check the bathrooms every hour or so stop expecting us to do right the world is it right but you guys can clean up fix saunas add air freshener to the bathrooms. It’s thinks it’s a dirty. I’m going to call and find out how to cancel my. Membership if nothing is done this is my third month going up there to see the same thing and have to complain every time. For what you charge monthly come on man you can clean the place it’s just like going to planet only difference is the price. I also go there at six in the morning for a spin class and there’s a little spin class fix your schedule if no one’s gonna show updated.

I went here to see if there have been any improvements to this location. Team member told me I had only 2 options to either buy a day pass for $20 or sign up. Didnt even offer at the very least a tour or walk around of the facility. Cancelled my membership 3 years ago, rightfully so. This location still has the same poor customer service.

The gyms decent, just hate how the steam rooms constantly down and the sauna leaks heat, I've heard people reach out to corporate to try and get some of the things patched but as long as they're making money they aren't worried.

Scammy and scummy staff. Tried to sell me on a membership I already had for more money. Repeatedly are rude. Wont allow me to cancel membership over the phone since I moved out of town.

Their parking structure is very narrow. Their sauna and steam room has been broken for awhile and not fixed.

The sauna has been broken for many weeks and does not seem like it’s getting fixed anything soon , has made me look into other gyms