24 Hour Fitness

Customer service is gone with the wind anymore. I called in because I was double charged and clearly without looking at my account the childlike receptionist told me I must come in with a bank statement to prove it. Well I came in and waited a not too long but felt like forever 20 minutes as I was told the manager was busy. I finally got up and went over to where the manager was and said yes im waiting for a manager and was snootily told "well there's 3 of us on" confirming the child receptionist never let anyone know I was here. So "manager" has me sign in and I tell her my concern, again without looking at my account she says I need to go home and print a bank statement and that my phone app would not suffice. I say this is ridiculous and I want another manager. Guess what?! .that manager actually looked at my account to let me know it wasn't an over charge just a back pay. Soooooo I don't need to print a statement.. jeeeez I didn't even need to come down to the store if people learn thier job correctly, pay attention and actually try HELPING a customer of over 25 years. Crazy to even suggest that, just figure a way to get rid of them and let someone else deal with it. And you want how much an hour? Ridiculous.

I love this gym, my favorite class is bodypump..Karen is my favorite instructor, her classes are always filled. I tried the Friday bodypump evening class @ 5:30pm the instructor Gilda was mean, she uses negative and hostile tactics to get you to do what she wants. i do not respond to negativity. I felt that she was singling me out. i looked around the room and i saw a lot of other members that needed her mean advise more than i did for sure, but for some reason she was focused on me. She poked fun of the way i was exercising in front of the class, looking straight at me.. seriously she mocked me! Not even knowing that i had a bad ankle and did not want to squat down too low. besides it was none of her business anyway. Karen would never do that to someone. What Gilda fails to realize is that this is my body, my workout... not hers! She is there for me not the other way around!

Pins are always missing which means hunting for them..and by the time you find one, somebody is on the machine you were going to use. The staff if apathetic and rude. The ladies' locker room is always disgusting and manager doesn't seem to care.Edit: One Star because it is in fact, a gym. Weights are missing, nothing is re-racked ever. I spent have the time I was there putting back weights. Are the employees supposed to do literally anything?? I’m going to a different one from now on.

Got in through Costco (worth it.) Better than the local, small chain gyms nearby. Only gripe is the lack of curtains or doors in the showers. The employees are okay, rude clients are, well, annoying l, but that's not 24hrs fault.

A lot of equipment here and it doesn’t get too crowded. The weights are usually in their proper spots and the machines are clean. This gym has a nice pool and basketball court. Trainers are always willing to help out with anything and they always greet you when you are entering or exiting.

Recently joined.... now I am beginning to regret it. It seems all they want is your money... they push paying extra for personal training and forget about good customer service and cleanliness of the center. I see members walking from the sauna or steam room and enter into the pool or jacuzzi. I have pointed out cleanliness issues to the staff and it only irritates them. My suggestion to 24 Hour Fitness... when you have some of your employees just sitting around or chit chatting with each other... take 15 minutes to do a walk around the pool, jacuzzi, and main floor to greet and meet the members.... all the members not just your favorite pals. Sometimes good customer service can take away the small complaints when a customer sees the staff really cares.

A1

Very clean

Its a gym... get my gains

Too Small, way too crowded, equipment is old