Crunch Fitness - Eastlake

Gym is in disrepair...neglected, dirty and nothing ever gets repaired/replaced. It was a great gym...I'm holding out hope they turn it around again because I loved this place. I will update my review if they start fixing the equipment and ammenities but I cannot recommend this gym right now.

I was excited to try the Eastlake Crunch as I am a long time 24hr Fitness member and Crunch is much closer to home, and I was sure it would have newer equipment and it had to be cleaner and better maintained. To be fair, I know Crunch is going for a discount pricing, so I did not expect better or more equipment. When I walked in I saw a well lit room with clean laminate flouring and newer white machines. I was surprised to see a 4 lane lap pool! And they have a couple of "water therapy massage chairs" that are a sweet bonus. I did a trial day guest pass and the representative was great. They do have more than one serious Olympic station/racks for heavy stuff with the color coded rubber weights. Good start!Here is the bad: The rest of the free weight and plate loaded equipment areas was dimly lit and kind of filthy. The floors were appalling with dust/filth wads and shreds of discarded cleaning towels were in all the low traffic ares such as walls, between equipment supports etc. And the frame rails of the cable racks, presses, benches etc were absolutely black with sweaty debris collection. Dumbbells were not plentiful and were scattered about on the floors. They had at least 4 major pieces of equipment (lat pull down, pull up/dip rig with knee counter weight etc) that had "out of service" placards that were soiled enough to demonstrate the equipment and been down for a while. They also had a surprising amount of very old some times extremely well worn and rusted equipment. Even a few very out dated poor ergonomic pieces I have not seen since YMCA gyms in the 80s.Lastly, I was there in early afternoon on Wednesday before Thanksgiving; not busy; however, they had so few plates for the free weights that people were having to wander around and ask...."do you needs those 45s? or 25? or 10?. There was not close to enough free weights for the few people on a Wednesday afternoon!When I was leaving, the same person who initially helped me asked for my feedback and I gave her my positive and negative as above. She acknowledge the mess and said they had just hired a new cleaning person, as the previous person had left 3 weeks ago. Hmmmm... so what I saw looked really bad. It was not 3 weeks accumulation. Do they really rely on a single person to maintain a busy gym. I did not see the restrooms. She also acknowledged the shortage of plates and said it's been a problem since they opened but the powers that be, don't seem inclined to purchase more. Perhaps the new cleaning person will do a better job. What about the management? Do they care?I have a new found appreciation for 24hr Fitness.

People running the gym have very little customer service, gym is coming a part, dirty bathrooms, dirty showers, some showers are note working at all, sauna is not working, steam room not working, lockers are all breaking a part, jacuzzi is extremely dirty and in a horrible condition plus not working in general is one of the worst experiences I have ever had in a gym. I’ll go back just to get some pictures and post hopefully they let me in cause I requested everything to be fixed and told that if I do not like the gym I basically was invited to leave and not comeback if I didn’t like it

I really want to like this gym. Good price, the employees are nice, and most of the regular gym goers have been pretty nice. However, this gym is in disarray. At least half of the gym equipment is out of order and does not seem as though it will be resolved any time soon as many of them have been broken for months.On their Instagram account, they advertised a "new" cable machine, it was literally called new. However, it has significant wear and tear, where many of the switches are busted.Although this next critique is more directed towards the quality of the members as opposed to the employees, steps still to be taken in order to resolve this issue. There is a lack of gym etiquette. Weights are not reracked and/or scattered across the gym. Dumbells are left all over the floor, and random equipment left in places where they do not belong. As I stated, this says more about the members than the employees, but as employees, they should take more responsibility for this matter by either asking members to rerack or make it a habit to go around the gym every so often to rerack as needed to keep the gym in order.The gym is also filthy. Many members do not wipe after using equipment or leave used paper towels at the equipment or dropping it on the floor instead of in the trash. The gym has thick layers of dust in many places, including on equipment. I've also begun bringing my own toilet paper since all too frequently, the women's restroom is out. I'm am not sure about the state of the men's locker room, but my partner did inform me that it reeked of urine today.As much as I want to like this gym, I am searching elsewhere as none of these issues seem like they will be resolved anytime soon.

I do not like to give bad reviews, but this time I will have to make an exception. The gym has been neglected by the owners. Toilets are not working properly, it is not clean, most of the machines are not working. It used to be a very nice one though. Now, membership prices dropped down enormously, so it is quite affordable for everyone!

I’ve been going to this place since 2015 when it was World Gym. I really do miss when it was World Gym, even though the place was expensive they really kept the gym sanitized and in a premium status. That’s not the case anymore since Crunch took over and the place in complete disarray. It is such a shame that the gym is in this state of disarray because it shouldn’t be, given the fact that the gym is in a very nice area it should be expected to perform well.I’ve notice so many of the negative changes happening as the many times I would go. Dirty lockers rooms that smell like urine, steam and sauna room are out of order, lack of toilet paper, some workout machines are out of order, dumbbells are all over the floor and people can accidentally trip on them, etc. I am sure others have more to say about the gyms state.The positive side to this is that the staff is very friendly and helpful. The place has potential. Beyond that the administration has a lot to fix before these issues continue to pile up, otherwise the gyms potentiality cannot flourish. If I don’t see any positive changes I will make my way to find a better a gym. Maybe Crunch can learn a thing or two from its predecessor World Gym.

I believe that this gym should be shut down by the health department and or the City. I can't tell you how glad that I am that I signed on month to month. A lot of the equipment has signs that say they're temporarily broken.... annoying when the gym is busy. Found that a few of the equipments are not operational and just missing the sign. I got on a bike or two that barely function, dangerous.The staff is just okay, not good not bad. Most of the times that I arrive they're looking at their phones or at least appear to be. Would be nice if they greeted members upon arrival..Thee biggest issue this gym has is the lack of basic cleanliness, unfortunately I have to shower after working out, then head to work. The condition of the showers in the women's restroom is so gross and filthy I'm afraid to step foot in them....hair- mold- rust-- whatever else I was unable to identify.Most of the lockers are missing doors and or don't operate correctly. All of the lights burnt out in the dressing room with doors that don't open or close properly. I am posting pictures of the conditions of the shower and bathrooms, I wish they'd make it beautiful and clean again. I wouldn't let a farm animal live in these conditions. Can't believe they expect people to pay to use.

Good professional workers. Alex is my man here. Everything is perfect except they need more plates.

amazing experience everyone at the gym is nice and willing to give advice to noobies/novice lifters.

Staff welcome you with a smile on their face & always glad to help. Very great choice for a gym !!