FFC Oak Park

Love the recent additions of the hip thrust machine, another squat rack, etc! Super helpful. Always clean and such friendly staff. Thank you!!

Absolutely the best fitness arena!!

This is the worst gym. I pay 100$ a month for them to replace gym machines within open hours. Half of the machines/benches/squat racks are moved so I can’t use them. I’ll be getting a memebership at lifetime since they are open later, same prices, and never force me to miss a workout. I’m disappointed.

After about a year or so of deciding if I wanted to join FFC and commit to what I knew would be a pricey gym membership, I decided it would be worth the investment. Prior to walking over, I took some time and read many reviews about this location, some great, many not so great, with the not so great reviews centering around poor customer service. I am here to say “buyer beware” and take note of the reviews, the poor customer service reviews are on point. Before going to this location to enroll, I called to ensure someone would in fact be available to support the enrollment and was informed that someone was in fact there, but would be “leaving soon, so I should probably come over sooner than later”. With that, I walked over and found 2 ppl waiting and 1 person being served by the lone employee working enrollments. I sat down and patiently waited 45 minutes for my turn. When the last customer wrapped up, a guy walks in an sits down, wherein the “customer service” employee announces “ok who is next”, which I truly did not believe as she saw when I walked in earlier. At this time the guy says he had a 2:30 appointment and she immediately takes care of him. No asking if he wouldn’t mind waiting 5 minutes to even see what I needed, no sincere apology, no offering of ANYTHING REMOTELY RELATED TO WELL DOCUMENTED CUSTOMER SERVICE ETIQUETTE, just….”I’m the only one here and what more can I do for you” comment. Listen, people have options, and yes the labor force is a competitive one, but FFC, do better. You are not Planet Fitness. People pay more here for elevated standards. Teach these children you have managing your operations what real customer service is supposed to look like or continue to waste your $ on marketing when stellar customer service and word of mouth via good reviews is how you build and sustain a strong viable business.

Personally my family has probably been members for almost 2 decades and we’ve never asked for anything special. Today I walked over to the gym from my house which can take about 15 mins but when I got there everything was closed. Before I left my house I checked that it was Memorial Day and it said “hours might differ” which already I think is Ridiculous. With the price I’m paying I’d like to have assurance. I showed up and at the same time maybe 4 other people who had also read online that the gym was still open. I called to check in and the message told me they were also closed and then proceeded to read me hours they are open which was when I was there. I got there at 7pm on a Monday. A gym closing at 7pm is already pretty ridiculous but then proceeding to not let people know you close early and make all the members go on a wild goose chase just to find out the gym is closed very poor customer service. I have never complained about anything about this gym and neither has my family and while I’mwriting this review I’m reading others issues and seeing that FFC isn’t taking in peoples reviews to further better there gym but are instead trying to prove people wrong. VERY POOR

I have been a member of FFC and going to the Oak Park location since 2013. Yes, the membership is expensive and keeps going up, which I don’t like. However, it is a very clean and up to date gym. I take several of the classes here and all of the instructors are wonderful. Thank have never had an issue with unclean or broken equipment. If there is an issue with that in gym, the staff communicates to us members. The manager and staff are all very friendly and care about the gym. Great place to workout!

Been going to this gym for over 3 years. it was great till covid hit. now the hours are Horrible AND everyone was so strict about masks but yet there showers are RARELY cleaned, towels THROWN everywhere, AND the jacuzzi looks like it hasn't been cleaned since it opened. MOVING to LIFETIEME. BETTER HOURS, SAME PRICE, AND CLEANER

Thank you for your review, Marina! We appreciate the support!

Terrible service.

Staff great