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XSport Fitness in Crestwood, IL, offers 24/7 access to its facilities, making it convenient for members with various schedules. This fitness center features a wide range of equipment, group fitness classes, and amenities like childcare and personal training. It has received praise for some friendly staff members and dedicated trainers, especially in group classes and childcare services.

However, members have frequently raised concerns regarding the cleanliness and maintenance of the gym’s facilities. Issues with broken equipment, unsanitary conditions, and repetitive sales pitches have been highlighted. Additionally, customer service, specifically in transparency and handling of fees, often falls short of expectations.

Pros:

  • Open 24/7, suiting all schedules
  • Wide range of equipment
  • Group fitness classes available
  • Amenity: Childcare service
  • Helpful and dedicated trainers
  • Some friendly and engaging staff
  • Personal training available
  • Good workout atmosphere
  • Not usually crowded in late mornings
  • Affordable membership rates

Cons:

  • Frequent maintenance issues
  • Unsanitary conditions reported
  • Aggressive membership sales tactics

Location / Contact

Rating Stats

3.7

out of 5.0

35 reviews
5.0
12 reviews
4.0
17 reviews
3.0
11 reviews
2.0
25 reviews
1.0

Reviews (100)

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The group classes are great. All the workers are very nice.

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For being a 24 hour gym, it’s decently clean with plenty of equipment

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I stopped coming to this gym because of they're problems with the day care, either the lady in charge was very rude to my Lil guy or she was just not there. My kid panicked even by me saying let's go to the gym. Now there's this new girl in the mornings that always receives him with a smile and her daughter very friendly too! They even had a cookie day and all my kid wants to do now is go to the gym!!!! And they dont just go in and play my kid came back knowing a couple colors and mentioned his teacher quizes them Way to go on fixing your issues 👌 👍

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Brandon aka "Master P" is the most professional, dedicated, and passionate trainer I have ever seen. I make it my business to make it to his class on Saturdays and I don't mind spending all of my training sessions on him. He focuses and cares and shows me and others that his drive for health and fitness is first. He deserves the biggest race that this company can give him. I hope that they recognize his talents and compliment him with monetary rewards as well as appreciation.Nina Callowa

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Great location. Good people and good customer service. Corporate XSPORT should invest into expanding this location and paying their employees more.

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I really like their group fitness classes. The instructors are excellent. The staff as a whole is very friendly. There's just always something broken. The sauna, the hot water heater, the AC, the hydro massage...it's literally always something. The self-service spa seems like a great deal, but again, something is always broken. And they could be cleaner. Specifically, more frequent cleanings of the bathrooms and the floors of the studio where the group fitness classes are. They could also do a better job having hand sanitizer available in more locations (and filling them!), refill the paper towel dispensers everywhere, and keep full bottles of the cleaning spray for use on the main gym floor and in the spa area. There's always a lot of staff at the front desk, it would not be a big ask to have them check these few things to make the experience better.

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Place needs to be updatedTreadmill broke handows of different workout machines benches broken.

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Started going to this gym almost a month ago. The smell inside is awful. I decided to try and ignore it but the quality of this gym is severely lacking. Almost no one cleans the equipment after using it, but in their defense good luck finding a spray bottle that’s not empty. The woman’s bathroom is disgusting. The plug for the weight scale is plugged in to the outlet and is broken apart (wires are exposed). There is a huge roll of napkins by the sink hanging off of a makeshift plastic lining string. The roof leaks everywhere (make sure you don’t trip on the plenty of buckets they have placed around the gym to catch rain drops)… the list goes on and on.A potato has more people skills than the guy working the desk on the weekends. But the real cherry on top…. I was willing to give the gym the benefit of the doubt until a “trainer” offered his personal training services “under the table” and he’s not even an official trainer there, just seems to hang out with the crew.. What??? Cancelling my membership.

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I signed up for a membership online, tried to get my key card today and they tried pitching a sale of a personal trainer on me multiple times after I made it clear I was not interested. I think after my initial time with this gym is done that I paid for I'm going to sign up for another gym that's in the area because the minute I am saying I am not interested in the extra amenities the pitch of the sale should have ended right there. I'm here to work out and I know what I'm looking for if I wanted to deal with salesman I would go to a used car lot not a gym

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Better staff then previously. Better sitter on the weekdays.Roof still leaks all over the building when it rains or snow melts!

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 3.7-star.

This business has 100 reviews.

The address is: 13343 S Cicero Ave, Crestwood, IL 60445, United States .

The contact number is +1 708-824-0800

This service is listed under Fitness Center .

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