Max Fitness Elite

So I lost my job when I stop going. When I thought about I needed to cancel. I called to cancel. They sent me to the site to cancel. Someone called me and told me I had to pay at the time 300 first before I cancelled. I provided them my situations but they said they could not cancel me smh until the balance was paid. YALL hit my credit for 4,000 for what? I never in life seen a gym charge someone like that for no longer coming. . Wrongful but I will have someone to look into it. God bless

Pretty awesome gym. I can’t think of anything else you’d want from a gym. It has treadmills, bikes, elypticals, free weights, a half dozen squat racks, benches (incline, decline, and flat). It has a day care. It has an aerobic room, a stretching room, machines for every muscle group. Boxes to jump on. It has a sauna, showers, lockers. I do not know what another gym could offer that this gym does not, and this gym is pretty cheap.

By far the worst gym I have ever joined. Gym rats beware. In my opinion they make it as difficult as possible to cancel and management is non existent. This is coming from someone who works in management.

You guys recently replied to my other review stating that you couldn’t find my cancellation request and that if I could send you my confirmation email that you would resolve the issue. That is the misleading reply you could have gave. You cannot find the request because I was not able to put it in due to the fact that you guys said that you couldn’t find my account. This issue has been going on for over year and although I have visited and called to request assistance no one has offered to help me until I gave a 1 star review. I doubt that is coincidence, I’m very sure you are only doing responding to me now because this is in the public view. But I will share my story to as many ppl as I can because this gym should be in business if it is going to treat its customers in the manner that I have been treated.I have tried to put in the request for cancellation at which time the system said that it couldn’t find my account. I have visited Max Fitness to resolve this issue at that time I was told I would be given a call back from a manager after the issue was resolved, never received a phone call. I have called multiple times to get this issue resolved, every time I have called I was told that I would receive a call back, those call backs never happened. But oddly enough after submitting this review the next day I was called by an agent from your Max Fitness corporate and threatened to send my account to colllections, but when I asked them if they could help me cancel my account I was told no. The same account that they can’t find for me to cancel. FITNESS GOERS BEWARE OF THIS COMPANY. YOU WOULD DO BETTER TO SPEND YOUR MONEY AT PLANET FITNESS OR CRUNCH OR JUST SIMPLY BUY YOUR OWN EQUIPMENT.

I have been trying to cancel my membership since March of 2022. They have still been trying to charge my account. I had to cancel my bank card in order for them to stop stealing money from my account.*I am editing this review because I don’t how to send a reply to the comment from max fitness.I have tried to put in the request for cancellation at which time the system said that it couldn’t find my account. I have visited Max Fitness to resolve this issue at that time I was told I would be given a call back from a manager after the issue was resolved, never received a phone call. I have called multiple times to get this issue resolved, every time I have called I was told that I would receive a call back, those call backs never happened. But oddly enough after submitting this review the next day I was called by an agent from your Max Fitness corporate and threatened to send my account to colllections, but when I asked them if they could help me cancel my account I was told no. The same account that they can’t find for me to cancel. FITNESS GOERS BEWARE OF THIS COMPANY. YOU WOULD DO BETTER TO SPEND YOUR MONEY AT PLANET FITNESS OR CRUNCH OR JUST SIMPLY BUY YOUR OWN EQUIPMENT.

Would never get a membership here again. I had knee surgery and told the management and gave a doc note stating I was having knee surgery. Even after I had surgery they were provided the information and miraculously lost the paper work. They continued to charge me even though I was unable to work out without approval from my surgeon.This was handed to the staff in person!

Have had a great time working out at Max Fitness! Staff is knowledgeable and friendly! Glad to be taking a step in the right direction for my health and fitness!!

Recently joined at this gym, it’s little but expensive for someone who’s a teen like me but worth it. And I love it. Employees are so nice the place looks clean and new.

Terrible management staff and unreasonable cancelation policies.....give this place a wide berth when considering fitness options....Edit: Sure, I'll talk to you about it...my name is David. You'll be able to find my last name and phone number in this month's pending cancelation requests. And it had nothing to do with an overdue balance. SINCE YOU want to try to slander me publicly based on assumptions, I'll let everyone know what the whole story is. I have Parkinson's disease and just had major brain surgery that left six holes in my skull. So i can assume that with your 35+ years of excellent management experience , you can understand why my neurologist and neurosurgeon do not want me working out in this condition. Well, I come in with the insurance documents proving that I had this surgery, not to mention "35+" stitches in several different locations where they drilled holes in my skull and Cathy or Kathy or however she spells it said that wasn't good enough to cancel and that I needed a Dr's. Note specifically saying that I am 100% disabled and unable to work out in any manner for a specific amount of time....REALLY!....COMMON SENSE could have been used in this situation.....I am not even trying to get out of paying the cancelation fee....I was prepared to until the whole "you have to have a note from your Dr incident.....so yes....terrible policies.Sincerely,David DEdit 2Once again your facts are mixed up. First off, publicly announcing what kind of Dr. note that I provided is a gross violation of HIPPA. At this time I am considering legal council for this. If I had disclosed it there would be no problems....more to the point, I tried to submit additional letters from my Neurosurgeon, Neurologist and nurse practitioner from UAB and the young lady at the front told me that you didn't need it and that you had everything you needed to proceed with the medical cancelation. The fact that your staff chose only to retain and submit the note from the chiropractor is their error, I offered plenty more documents a few days after I submitted the initial paperwork from the chiropractor. The fact that I had to submit a Dr. note detailing my personal medical history is also a violation. At this time, I am giving you a written warning to cease and desist publicly discussing my personal documentation and I give you 24 hours to edit the comment where you did. For legal purposes I have taken a screenshot as evidence so that you can not deny it when my attorney contacts you. Feel free to contact me to discuss this further.

Eddie had amazing customer service, greeted every customer with a smile. Visit them when u can!