24 Hour Fitness

Zero customer service. Receptionist staring at you but no curtesy to say hi.

Men's bathroom faucets are in need of replacement. They never work .

Spoke with Ashley on the phone. Great service! Went out of her way to help out my family with some questions about military memberships.

I really like to come here it is better then the gym in Fairfield but I did notice that some of the weights are scattered but other that all right

One of the better 24 hour fitness gyms. I'd been to numerous ones in the Bay Area and even in Southern California and some of the other ones was quite horrible, for example water on the ground and not expediately mopped up and no toilet paper in any of the toilets.

Don't waste your time. I tried getting a 7 day guess pass to see how I'd like the gym. I live across the street and figured it would be great because of the location and also my friend works out there. I walked up to the front counter and watched the two of the associates (for about 5 min) chatting about their weekend until one of them reluctantly asked if I needed help. I explained I was looking for a 7 day guest pass to try the gym out and was interested in joining. They rudley dismissed my request saying 3 consecutive days only end of story. I'd rather drive to In-Shape in clayton which is about 20 minutes out of my way than to be disrespected by the rude staff at 24 hour fitness again. I guess business must be good to be treating new customers so rudely. Even my dad who was with me was shocked by how the associate dismissed me so quickly. Negative staff, negative energy stay far away unless your looking for that vibe in the gym.

DO NOT GO THERE!!!!!!Their management team is extremely rude and here it goes.I was almost about to sign up at this gym and this guy named Ray, who is the sales manager publicly humiliated me just because I wasn't ready quite yet or was feeling iffy about it. He literally threw the F bombs like it was something to be proud at. He cussed at me in front of the staff and other gym members. I was publicly cussed at by the the manager himself! I guess Ray gets paid to humiliate all the new folks like me..And so I was forced to walk out with my head down... never in my life have I been treated so disgustingly rude by an individual who only works at a damn gym..Please don't come here as you will be pressured to give up your money by Ray.. He's really good with his words but you have to be better to not give in..These are the reasons why I know didn't sign up there... Sad!It's funny because I called him to ask for the prices. He had to drive there just so I could be cussed at...If my word isn't enough, please read the previous reviews. There are much better gyms with great representatives other than 24hour in concord. Trust me!

Staff here are super unprofessional and rude. I over heard their conversations while checking in and it was so inappropriate that I'm surprised they weren't fired. Staff never greets members checking in and think this place is a party.It shows in how poorly this place is maintained. I get being young but being welcoming to members and cleaning up is part of the job.Plenty of parking since it's the mall but really crowded any weekend before 8pm. Also, if you exercise here bring a towel. Many don't and it's gross with their sweat all over the equipment.

PLEASE SEE THE REVIEWS FROM OTHER GUESTS.This place has a very scandalous method of taking your money.I am a member that prepaid for two years. I brought in a friend that wanted to try out the facilities. What I was told is that he can try it for free and if he did not like it or want to come back then nothing will be charged to my credit card i have on file. Under the condition if he wanted to extend the trial by going again, the next time , it would cost 20$. Then if I was charged 20$ it would count towards the 1 time membership fee and the monthly agreement.My friend never came back because it isn't maintained to his liking. If you look at other reviews you will see what type of service and commitment the staff has towards the facility. Most negative comments are not exaggerated. They did not collect 20$ but magically I was charged a membership fee. They stopped the extra membership I never consented to, but would not refund the charge. They offered to take off the 9.99$ fee but not the 20$ fee. It seems rather petty for a club to not want to refund per their error. I will update my review to see how the management responds. I have a very bad taste in my mouth and never will bring any potential guests to try. This place is horrible with bad service. Walter is the salesperson that allowed this to happen. The manager was a Japanese lady named Kimiko or something. This is all very unprofessional and I don't encourage anyone to join if this is how they treat clients. I wonder if when verbalizing that they would cancel my membership, if they actually did, or would be shady once more (3rd time). I'm writing to give membership an opportunity to correct their errors and turn a horrible dishonest situation into an almost positive situation. It doesn't seem like they will and I probably will need to remind them for dropping the ball.

I like this place. Sure there are maintenance issues in the locker rooms but that happens