Vertical Fitness Dallas

I was being nickeled and dimed with fees a majority of the time on top of the expensive prices. I do not recommend.

Excellent studios, even better community.

I'll start from the beginning:On January 17, 2020 I was provided a quote for a private aerial silks class for a friend's bachellorette party. Was attempting to schedule for March 28th at 2:30. On January 21 I requested to reserve that date and time. I was told all I need to do was pay the deposit and it was mine. I paid the deposit under the assumption I was getting the time I wanted. I was NOT told that anyone else was interested in that date/time or I would have been a little quicker than 4 days to get back. Right after I pay the deposit I get an email saying the 2:30 is no longer available but I can have 4:00.Disappointed, the planning group agreed to this new time and adjusted the rest of our plans. The agreement to the 4:00 time happened over the phone, I asked for an email confirming my reservation and was told the deposit was my proof. I said after the disappointment of not getting the 2:30 originally requested i would really like a written confirmation and the person I spoke with (Karen) told me that this conversation was proof and that was all she was giving. WOW. I should have tried to get my deposit back in that moment!Then on March 16 Dallas ordered all gyms/fitness clubs to close. I called Vertical Fitness immediately after getting the news and asked for my deposit back. Again, I spoke to Karen and she was very quick. I checked my phone records and the conversation was literally a minute long. On the phone I said "Hi I have a reservation (insert details) and I would like to request a refund for my deposit since the party can no longer happen", Karen was quick but agreed to issue the refund. AGAIN I asked for confirmation of the refund and she said they use a different server to handle that so she couldn't give me anything but I should see the refund in my account in a few days.A few days go by. Nothing. I email on March 23 asking for an update. Nothing. I send another email on March 26. Nothing.I decided to dispute the charge with my bank on March 30.April 2 I get an email from Karen saying she's so sorry they've been figuring out their business plan and once they get assistance they can issue my refund but they don't know when that will be. I understand times are crazy hard, but you already agreed to give me my money back and now weeks later you're telling me you're not sure when you might be able to? I let Karen know I know disputed the charge with my bank and this was her literal response, "We understand, that's probably the quickest way to get your refund as it's through your CC/bank... our business is not allowed to refund your bank directly through VFD, it must be refunded directly through the banking dispute resolution department... Hope it is resolved soon!"Unbelievably unimpressed. Will not ever consider using in the future even when re-planning the bachelorette.

Instructors including the owner Karen foster nothing but a supportive an amazing environment. From beginners classes all the way up to the advanced classes nobody feels as though they cannot do anything. If you need a good workout or just want to try something new; one of their beginner classes a try.

lack of commitment to customers. the expectation was sad. if an instructor can't make it to their class their needs to be a back up. upon sadness of not being able to take my first aerial yoga class I requested a refund. this place has a lot of potential but they need to up their game before I come back for a second chance.If you want customers to be committed to coming to class by pre booking then your instructors need the same mindset.

Love the classes, if it's your first time make sure to give yourself at least 20-30 minutes extra time to find the building and class. The teachers are amazing! As some one that fractured their back I needed to find a fun yet low impact workout. If other gyms have not worked for you I highly recommend giving this a try!

Best spot for pole classes!

Love this place!!! Great variety of classes. Had a class with Karen and she broke down the steps and made it easier for me to pick up. I was hesitant about taking silks, but she quickly took that fear away and gave me the confidence needed. Can't wait to try more classes!!

Really need to be specific about their classes time policy. Open invite, couldn't have been more than 2 minutes late after 20 of driving and apparently I needed a reservation. Doesn't help that the company name isn't on the door and there are 2 other fitness studios in the same complex.