Planet Fitness at 19 Backus Ave, Danbury offers a spacious, clean, and updated workout environment. The gym has a variety of cardio and weight training machines, making it easy to find equipment. It's situated conveniently in Danbury Square, providing accessibility to locals. The gym staff are generally friendly and helpful, contributing to a positive atmosphere.
However, some members are dissatisfied with the limited operating hours and customer service issues, particularly concerning staff behavior. Despite this, many members appreciate the cleanliness and modern amenities like hydro massage beds and the Black Card Spa, enhancing their overall workout experience.
Pros:
- Spacious and clean facilities
- Variety of cardio and weight machines
- Friendly and helpful staff
- Convenient location
- Modern and updated equipment
- Available amenities like hydro massage beds
- The Black Card Spa with various benefits
- Respectful and nice atmosphere
- Comfortable showers and locker rooms
- Positive staff interactions
Cons:
- Limited operating hours, not 24/7
- Some customer service complaints
- Loud and disruptive music
Location / Contact
- Address: 19 Backus Ave, Danbury, CT 06810, United States
- Phone:+1 475-454-2001
- Website:planetfitness.com
Rating Stats
Reviews (20)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.1-star.
This business has 20 reviews.
The address is: 19 Backus Ave, Danbury, CT 06810, United States .
The contact number is +1 475-454-2001
This service is listed under Gym .
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Emil S
9 months ago
As always , clean and comfortable space to work out. Staff is always very friendly and helpful.
Andre Pereira
9 months ago
Better planet fitness has no crowd a least till now. Lol
Julio Santana
9 months ago
Amazing staff great atmosphere I really feel comfortable doing my workouts 💪💯 …
Ms Wonderfulgem
10 months ago
On July 11th, I made a formal complaint to the General Manager, who took my complaint; within a few minutes Tee-Ann, a female Black worker subordinate worker interrupted the conversation to “scold” me like she was scolding her child. She had very little information, and immediately took the side of the hispanic / latino woman and her daughter that broke the women’s locker room policy. The sign is clearly on the wall and the two of them were blasting music in the shower. I asked them to turn down the music and it turned into a threat to call the police for a noncriminal matter. I completed my complaint to the General Manager, who I believe is Asian (?), however he seemed extremely ignorant as well. As I, a Black woman was called aggressive, a racist, for asking another member of the facility to turn down their music in a public bathroom. I left the facility and the next day around 7am, Tee-Ann was there mopping the floor, while a young teenage white girl was at the front desk. My barcode was scanned and I was told as a national member, I exhausted my stay, as I continued to speak to the teenage staff member, Tee-Ann stopped mopping the floor, and immediately began yelling for me to leave and was behaving like an aggressive abandoned dog; as I began to take my phone out, Tee-Ann moved towards me and threatened “record me” as if she was going to swing or fight me for recording her hostile behavior. While Tee-Ann is acting the fool, one of the jealous white women who is jealous of my workout regiment and hairstyling technique, grabbed Tee-Ann and kissed her like her behavior was appropriate. I walked out the door in disgust. The entire experience from the day before was a setup by jealous, angry, bitter, unhappy women. There is a high population of people in this country, who are walking around undiagnosed with several forms of mental illness, paranoia, etc. It’s never acceptable for an employee of a company to discriminate and harass a member in good standing all out of jealousy and hate for oneself. I’m not responsible for the unhappiness or trauma of anyone. Twice a week I wash and style my natural long curly hair in the women’s locker room and took notice several white woman had a problem with how I loved to style my hair and made several complaints that styling my hair (as if they were doing it), on my body took too long for them. What’s also concerning is why women regardless of age and color are fascinated with how I spend my time? Also, there were two Black women who had the same issue. I reminded all parties involved of the importance of self-love, and noticed an attitude; so my complaint about another member fell on deaf ears of dead souls, because the staff members, and specific members of the gym are jealous and afraid to make their holistic health and happiness a priority. What pathetic beings… Paying for a membership being mistreated for the sake of “jealousy”, and no one is held accountable speaks to the lack of leadership at planet fitness franchise.
Priyanka Roy
10 months ago
I went today and it was terrible, I asked which hydro massage bed I would be placed on and whatever girl that was working there on Friday July 21st of this year decided to be super rude to me and shake her head and give me a bunch of attitude and ignore my question leaving me in distraught as to why she didn’t want to understand a single word I was saying. I was just confused as to which hydro massage bed I would be placed at because I don’t know the order of the numbers and I didn’t want a chair. I wanted the bed. Sensed major jealousy and envy coming from a worker and not a single smile or nice greeting. Incredibly terrible experience and will not be going back. Just so rude and obnoxious to deal with a little girl that clearly doesnt have a single ounce of work ethic. Judgement free is clearly not what they abide by because I felt targeted. I’m not sure who the name of this employee is, but I’d like to contact the owner of this franchise and try to understand why I’m being mistreated when I’m simply trying to go about my day. Also had an experienced where I got HARASSED about a bag when everyone had one. Mind you, I was on the stair master and they kept approaching me and constantly coming upto me. Im shocked, this is definitely not a normal facility with people I’d want to be around. Honestly felt uncomfortable and felt suffocated know these front desk workers have nothing else to do other than be bullys, gossip, and mistreat customers at their own ease.
darren motise
10 months ago
I'll stay in Brookfield where the facility is a real 24 hour PF. I drove 20 minutes after midnight on a Monday night to find a dark empty lot and a closed door. They close at 11. Ridiculous. Never heard of a PF that's not 24 hours during the week. And these 5 star reviews look very suspicious. And I'm concerned about the many 1 star reviews describing heinous experiences here.
Jackie Solis
11 months ago
Issues with my payment was told manager would contact me on Monday.. is Wednesday , my card got charge and im still waiting for his/her call.
James Hare
11 months ago
Large, new, clean, good vibe, good variety and rarely crowded. Bonus that the staff are super friendly and on top of things.
Brian O'Neill
11 months ago
The Planet Fitness at 19 Backus Ave, Danbury is by far the best Planet Fitness in the area. The manager (Riyaz Pradhan) has the gym running like a Swiss watch. All the employees are happy to be there, a sign of fareness to each individual employee. The gym is always in tip top shape and the locker rooms are always spotless. This Planet Fitness should be a model for all the other Planet Fitness locations.
D Brody
1 year ago
Music loud and awful can't use my earbuds bc music to loud.Always horrible. Going to Federal rd