Planet Fitness in El Monte, CA, offers a no-frills gym experience that appeals to a broad range of fitness enthusiasts. Situated in the El Monte Shopping Center, the gym is open 24/7, catering to those with demanding schedules. Known for its cleanliness, ample parking, and affordable membership fees, Planet Fitness also provides a non-judgmental workout environment that many users appreciate. However, customer service and equipment maintenance seem to be inconsistent, affecting the overall experience.
While the gym boasts helpful and welcoming staff, numerous reviews highlight issues such as overcrowding during peak times and outdated or broken equipment. Members also express concerns about management practices and the enforcement of gym policies, which sometimes feel arbitrary. Nonetheless, the facility's accessible location and basic amenities make it a viable option for those seeking a budget-friendly gym with extended hours.
Pros:
- Affordable membership fees.
- Open 24/7, convenient for all schedules.
- Clean facilities and ample parking.
- Non-judgmental and friendly environment.
- Spacious with a good variety of equipment.
- Helpful staff willing to assist members.
- Located in a convenient shopping center.
- Good selection of cardio and strength machines.
- Consistent sanitation practices.
- Friendly for both new and experienced gym-goers.
Cons:
- Customer service can be inconsistent.
- Many machines often out of order.
- Overcrowded during peak hours.
Location / Contact
- Address: 3542 Peck Rd, El Monte, CA 91731, United States
- Phone:+1 626-401-1100
- Website:planetfitness.com
Rating Stats
Reviews (120)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.1-star.
This business has 120 reviews.
The address is: 3542 Peck Rd, El Monte, CA 91731, United States .
The contact number is +1 626-401-1100
This service is listed under Gym .
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Monica Martinez
3 years ago
Great place to workout I was uncomfortable but the workers and the people that go to the gym they actually help you out I've had a few strangers help me out with a few things and get tips and advice definitely feel comfortable no judgment at all people want to help I just started back up feel so confident.
Dolores FIERRO
3 years ago
I need a double hip replacement n need to strengthen muscles in my legs so only use treadmill for now the staff is super awesome my range of motion is extremely limited n they are helpful helping me step up onto the treadmill n make sure I'm safe n secure then return to help me step off... no complaints no negative comments or inappropriate facial expressions... genuine care n excellent customer service...
Ruth Hernandez
4 years ago
Not bad, just lots of machines and hardly any free weights such as a bench press of squat rack.
Javier Gonzalez
4 years ago
It's a good price and it's open 24 hrs, but good luck finding a bench during the day.
Richard Dean
4 years ago
Apparently no one knows how to answer a phone here , A BUSINESS, selling to the public, DOESNT answer the phone, 3 days in a row I tried calling , no answer ...and PLEASE ,dont comeback and tell me " this isnt how we want our customers treated" instead of typing THAT to me .... JUST ANSWER THE PHONE ...ZERO STARS for 10 dollars plus 39.00 annual fee .
Mr. H
4 years ago
Its a confortable place to work out. I have read other people complain about the equipment but I dont mind it at all. Plus using the spa after a workout is GREAT!
Colton Wood
4 years ago
This place actually knows service dog policy and will sell you a membership. Then you go to one of their other clubs in the franchise and they cancel you and keep your money. It's almost to slap in the face to have a club that gets it right but will not correct the clubs immediately around it. If you're with Planet Fitness and you go to the wrong Club you're banned for life if you have a service dog
Joaquin Magdaleno
4 years ago
I thank you to the staff, they are very nice. The equipment it's in good conditions. Enormous parking lot and very fair prices.
jasmine unknown
4 years ago
I like that it clean, always; Good price; good equipment, that's in good working, clean, and a good selection; the black membership perks; the amount of parking. Really my only negative is that I wish it was closer to my house.
Gilbert Valdez
4 years ago
Staff is very rude...I fill I was discriminate against staff is very disrespectful and need to be trained in customer service...the El Monte location has the worst customer service I have experienced in a gym... would not recommend this location...I am definitely going to let corporate know about the bad experience I had at this location.