Planet Fitness in El Paso offers a mix of essential gym equipment and a welcoming atmosphere. With a wide range of machines, free weights, and cardio equipment, this gym can meet most fitness needs. The staff generally receives positive reviews for their friendliness and customer service, making the gym experience pleasant for new and returning members.

However, some customers report issues such as equipment frequently being out of order and improper maintenance, which can be frustrating. The lack of enforcement for machine time limits and cellphone usage distracts those serious about their workouts. Overall, Planet Fitness can be a good starting point, especially for those beginning their fitness journey, but might not satisfy more dedicated gym-goers.

Pros:

  • Wide range of machines and free weights
  • Friendly and knowledgeable staff
  • Clean facilities
  • Good customer service
  • Affordable membership options
  • Convenient location in El Paso
  • Tanning beds available
  • Free trial day available
  • Open early in the morning
  • Cardio equipment meets most needs

Cons:

  • Equipment often out of order
  • No supervision at times
  • Lack of machine time limit enforcement

Location / Contact

Rating Stats

4.2

out of 5.0

4 reviews
5.0
1 reviews
4.0
2 reviews
3.0
3 reviews
2.0
0 reviews
1.0

Reviews (10)

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location was left unattended for an hour on 9/17/23. door supposed o be open at 7 on sundays, guests were left alone in the gym with lights off for an hour. someone needs to lose their job lol

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this location is ridiculous, on sundays they open at 7, had to wait until 7:30 before the went to go open the doors, they were unlocked and the location was left unattended. no one who works for planet fitness just is gym members for a good hour.working out with the lights off and everything

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It is a good planet better than others but in general planet fitness does not have a time limit usage for machine’s.Not even machines when there is only one type of that machine. Have try many different locations since I have the black card and in the 3 of them I have been people are not respectful of others time. They will be on a machine like 20 minutes and this is because they are using their cellphone not because they are doing their routine.I have encounter even people being in a machine 30 minutes and when asked they say they just barely got it lol. I go at 6 7 am it is not super pack but still encountered this a lot.Will recommend only to pay normal membership and be there 3 months and change after if you really want to keep exercising. If you just want to do cardio a bit of other machines then you will be ok, and if you don’t mind not using a machine most of the time because of the issue of people being on their cellphones. If you are like me and go to gym to exercise and not use your phone because you are really into your routine, then,as I have experience planet is a good place to start your journey but change to a better gym where people do go exercise and are respectful of other time etc(many people also don’t clean after they use the equipment or put in place the weights).Also, other aspect is that equipment is always out of order and sometimes it takes them a month to fix the equipment.Updated after owner answer. I had talk up to staff but they do nothing that there are no rules for cellphone usage and time limit. To be honest, they seem that they don’t want to be there. And lately when I arrive like at 6, 6:30 am there is no one there on front so no check in so I guess anyone even without a membership Can get in

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I went to sign up at this gym, and the tanning beds are absolutely horrible and dangerous. They shut down all the way completely touching your body. I am small and anyone bigger than me would’ve been crushed in there. I was crushed in there I couldn’t even stand there they make enough money they need to upgrade those tanning beds. Unacceptable will not be returning.

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While I had been skeptical of this place for years, thinking that it wasn’t a “real” gym, I must admit, it literally had everything a person would need to get fit… including a respectable amount of free weights, a large assortment of machines, and cardio equipment to meet pretty much anyone’s needs. The only drawback that I have seen is the absence of an actual bench press or incline press, but if you are willing to accommodate by using a Smith Machine, then I would highly recommend this establishment.

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They don't have much machine's. Machine's they do have a lot are out of order. Too many kids hogging machine's and on their phone while on them.

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The person at the front was great! Did not get her name. She has a great customer service attitude. Radiant smile with great knowledge of her work duties.

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The gym is great. The idea of opening the gym for kids during the summer is great but what really sucks is paying full membership prices during the summer months when most of the equipment is down due to equipment not been fixed. Hope management come up with a strategy to fix this issue.

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The gym itself is fine and the employees are nice. The biggest negative about this place is that every summer it packs full of kids. The place fills up with Edgars running around and breaking equipment, taking up space in front of machines. I know PF isn’t really a serious gym, but I’m not paying for a youth center membership. I don’t understand how corporates business model includes letting kids wreak havoc for months while paying customers have to work around the mess.

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I had a great experience... I had the opportunity to try the gym with one day free and definitely i will get the membership.. Staff was very nice and the location was clean. They have a good variety of machines...

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.2-star.

This business has 10 reviews.

The address is: 1505 N Zaragoza Rd, El Paso, TX 79936, United States .

The contact number is +1 915-856-7867

This service is listed under Gym .

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