Crunch Fitness in Evansville, located at Eastland Mall, provides a spacious and well-equipped gym environment. The facility boasts a variety of classes and modern equipment to cater to various fitness needs. Friendly and enthusiastic staff ensure a welcoming atmosphere. They also offer unique amenities like childcare, which is ideal for parents. However, many reviews highlight significant concerns with their personal training cancellation policy and billing practices, negatively impacting customer experiences. Overall, Crunch Fitness - Evansville offers a vibrant workout environment but needs to improve its customer service and transparency.
The gym operates almost 24/7 during weekdays, providing flexibility for members. High-energy group classes, a clean facility, and diverse amenities like tanning beds and dry saunas enhance the workout experience. Despite its advantages, potential members should be cautious with personal training agreements and carefully review the cancellation policy to avoid unexpected charges.
Pros:
- Spacious facility with modern equipment
- Friendly and enthusiastic staff
- Wide range of group classes
- Childcare services available
- Open 24 hours on weekdays
- Diverse amenities like tanning beds and dry saunas
- Not overcrowded during peak times
- High-energy and motivating atmosphere
- Clean and well-maintained
- Reasonable membership fees
Cons:
- Persistent issues with personal training cancellation and billing
- Misleading cancellation policies
- Customer service could be improved concerning billing disputes
Location / Contact
- Address: 306 N Green River Rd, Evansville, IN 47715
- Phone:(812) 626-4699
- Email:[email protected]
- Website:crunch.com
Rating Stats
Reviews (80)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.4-star.
This business has 80 reviews.
The address is: 306 N Green River Rd, Evansville, IN 47715 .
The contact number is (812) 626-4699
This service is listed under Gym .
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Madeline Boehm
2 years ago
I’ve been a member of Crunch for a few months now, and i’m loving it! I’m a cardio gal, and they’ve got a crazzyyyy number of stair masters and treadmills so they’re never all full, which is so nice. I’ve had a few conversations with the manager and assistant manager and both are always so friendly and ready to help with whatever! The sauna, classes, and friendly staff are definitely a bonus too!
Jake Knierim
2 years ago
The Crunch Fitness in Evansville IN is a shinning example of how every commercial gym should operate. This level of customer service I wish I could find at the DNV, Restaurants, Car Dealerships and yes especially other gyms. Clean, easy to navigate equipment lay out and plenty of options if the equipment you are looking is being used at that time. Personally, I do not use the multitude of other options that this Crunch Fitness has to offer. However, never in my wildest dreams have I ever thought a gym would have a day care for parents with children who can drop there children off while looking to get some exercise. This specific Crunch Fitness IS the standard for all gyms. Thank you everyone at Crunch Fitness in Evansville for all your hard work and dedication!
Nick Hayes
2 years ago
I really liked this gym it’s big enough to work out and not be on top of someone else. My wife signed up for the training and had a great trainer. However when it came time to stop training and she finished the 90 day commitment the training manager continues to charge us for it. We have spoke with several people upwards of 20 or so that are having the same issue. Be aware that even the employees are saying to watch out because they won’t stop charging. The assistant manager Jennifer who is in charge of canceling the training won’t do her job (per employee’s) and blows customers off when they question why it’s still being charged.
Raegen Radde
2 years ago
It would be great but they try super hard to make you feel obligated to signing up for personal training & then they charge you even a month after you tried to cancel your membership. & they sent me to get ahold of a lady named Jennifer & so far the communication hasn’t been great. This is an urgent issue charging $180 for training I didn’t do. And they aren’t even responding as if it’s important. I liked this gym at first but this being this hard to cancel and randomly charging my account is not giving me any good vibes.
NeRo AnGeLo
2 years ago
Thanks Nero
Brenda Kirksey
2 years ago
Ivory Vinson
2 years ago
The tanning beds are awsome
Shaniqua Cheaney
2 years ago
For starters the day care for kids and secondly the Zumba classes are fun and overall the staff and music choices are amazing.
James Hines
2 years ago
I absolutely love this gym. Great equipment, great setup, great amenities at a reasonable price.
william holdin
2 years ago
Locker rooms and showers are disgusting. The toilets are always stained and nasty, the shower drains are filled with hair, band aids, etc. Sauna seats stained because they allow ppl to wear shoes inside it. I love the equipment, I can say that. But with all the employees they have there, maybe you should hire a janitorial staff.