Crunch Fitness - Fargo

I traveled from out of town to workout at this gym for the 1st time!The ladies working were friendly and helpful!It was clean and maintained.I would give 5 stars if there were more leg machines and more cleaning bottles.

Any feedback Tami?

Normally I don't leave reviews on businesses, but I have to on this. In the start everything was going good, but when it came time for me to cancel my membership I was told that I would have to pay then annual fee, which I did but now I've been told I have to go threw 2 other people before I can cancel my membership. I've been trying to cancel for months now and I haven't been able to cancel my membership or get a refund since I haven't used the facility for awhile now. This experience has been frustrating for me.

False advertisement. I have never been to a poorly managed gym like this in Fargo. Their managers and team members gives you a different information when it comes to enrollment and cancellation. They are after getting you ripped off.

What a pain to cancel your membership. You have to go in and sign a document, which my wife did but they said she had to come in again and sign the SAME document because they don't know what happened with the first document she signed.

I wish I could give this place a zero star. This place needs to be closed down for their false/fraudulent advertising, behaviors and charges. They tell you it’s a $1 to sign for a free trial and cancel anytime. I called before the 7 days ended, not even going into their gym to even get a key from them but they told me I had to go into their facility to cancel. When I got there, their manager a lady told me that I was already billed for their annual fee and a month of membership fee and I have to pay that before they consider canceling it but in the meantime she will put a stop to billing me since I stated I wanted to cancel. Not only did she not cancel my free trial she didn’t put a stop to billing me cause a week later I got another message from them that I owed $120.00 for never showing up or using their facility, not even a key from them. I called their head office several times and spoke with them that I wasn’t paying for something I didn’t use, they said they were looking into it to cancel it but they didn’t. Now I’m getting calls from their collection agency(first credit services) that I owe them $260.00. Now they’re telling me that in their “fine prints” it states that you have to be a member for 60 days before requesting a cancellation, and in order to request that cancellation you have to write a certified letter to their head office before they consider canceling. Lol if this isn’t fraud then I don’t know what else is. Worst gym ever, even worse than planet fitness. They’re money hungry and don’t care about their reputations cause I’ve heard from several friends about their dirty locker rooms and uncleaned workout machines.

Issues resolved. Bringing her back up to 5 stars. Thanks guys.

Crunch is always clean and full of friendly staff. My kids ask multiple times a week if we can go to the gym just so that they can play in the kids crunch area.

Overall good gym (decent machines, weights, etc.).I would add a star if they had thicker paper towels (they leave little bits everywhere, think toilet paper) for cleaning as well as functional (and full) spray bottles.*Not the gym's fault, but nobody puts away their plates when they are done, makes it hard to know what machines are available. Would like to see someone enforcing this.

Decent gym but not worth the hassle . False advertisement and poor communication from the staff.(It seems as though they know nothing) Bunch of hidden fees and nothing is explained to you. It’s only $9.99 if you commit to a year with them and you’re charged almost $20 to cancel your membership. Definitely not worth the leaky ceilings and dirty locker rooms. Will definitely be taking my business elsewhere. Worse gym experience ever!