24 Hour Fitness

I decided to visit this 24 Hr fitness in Folsom today as I’m in the area. After entering the building, looking around at the cleanliness and quality of the equipment, I’m a little upset with how nice this location is in comparison to the one in my hometown town. There was only one piece of equipment out of order, and there were SEVERAL of the items that my hometown gym only has one of.This location should be a model for other 24 Hr fitness locations to learn from.I am completely satisfied with my visit.

This location is very nice. Super clean including the locker rooms. Front desk staff is friendly and helpful. Hardly any broken equipment, and not cramped; there's plenty of room to do your own thing.Took off a star because they say they require masks but don't. Hardly anyone inside working out with a mask on, and staff does absolutely nothing to enforce it. I still go because I'm fully vaccinated and the health benefits of going outweigh the risks of getting COVID, but it does bother me that they don't enforce the rules, and if you are weary I would suggest finding another gym.

Finally they got a new janitor and everything starting to get clean I like working out at this gym now come try them out and check out the place!!

These guys closed all the gyms, which is understandable, but they're still charging me. I can't cancel my membership and they don't have anyone working customer service. They're basically stealing from me at this point.

Please please please put in more paper towel dispensers. It's filthy there. Just this morning the kid at the front counter at 5 am was playing a game . I get done and the towels are empty AGAIN !!! We pay good money to be there. How about holding up your end?? Cancel towel service and raise prices. Solid plan !?!? I'm getting near the end of my rope patience-wise.

TERRIBLE EXPERIENCE. Very rude staff with the exception of one or two people.Signed cancellation paperwork 3 months ago, and it was not turned in by the person - Jerrod - at the front desk.I was charged 3 more months until I noticed, called them, explained the situation, and they said they’d call me back. Guess what! Never called me back.Called them 5 more times the next day and was repeatedly ignored and basically laughed at over the phone.This is not legal to not cancel my membership and continue charging me when I have signed the cancellation paperwork to terminate my contract.I STILL HAVE NOT RECEIVED MY REFUND!!DO NOT GO TO THIS GYM.TERRIBLE STAFF. TERRIBLE, TERRIBLE MANAGEMENT AND STAFF.

All I can say is: Wow! I have been a longtime member of 24 Hour Fitness in Folsom. I waited for several months for its re-opening after its sudden March closing due to Covid. After cancelling my membership and adding all-club access to my current Spare Time Sports Club membership, I was thrilled when the Folsom 24 Hour opened again in early October.Negatives:1. EXTREMELY RUDE front desk staff. The first time I used the app check-in system, a rude guy at the front desk mansplained the procedure to me, not stopping to hear me say that I understood the process. Today, he turned away when I held up my phone upon entrance to show I had checked in. No acknowledgement whatsoever, although I was the only one there. When I asked if he had seen my check-in, he impatiently snapped, "Yeah!" and walked away.2. Except for a mandatory mask policy, which I have seen violated on the workout floor and in the locker room several times, there are zero safety precautions. No wipes, no hand sanitizer ANYWHERE. Still just cold water to wash hands. No paper towels in the locker room. No system to indicate if machines have been used. NO ONE cleaning machines.I will keep my membership, but I will probably not return until social distancing protocols have lifted in Sacramento. This facility demonstrates a near-total lack of concern for its customers.

Update: I am ducking three stars because the pandemic safety measures are not enforced. I see people taking off their masks on the floor and not sanitizing the equipments after use. If you are concerned about the virus, I recommend staying away. I am not going back until either they get serious about safety measures or pandemic is over.There are plenty of equipments for anyone. It can get crowded sometimes, but so far I haven’t had any issues. You are greeted every time you walk in and offered a towel. I don’t use the lockers, but you do need to bring your own lock or pay for the ones with lock on them. Men’s bathroom is very clean. Equipments are generally clean and racked properly. There are indoor pool, hot-tub, and basketball court. Other gym goers are generally kind and respectful. People tend to put their weights back, which goes to show their sense of maturity/responsibility.

Very nice gym. Always clean

Horrible experience, Gym staff is indeed very unhelpful, disrespectful, humiliating, obnoxious and terrible at their job... Recommending full change in staff.