24 Hour Fitness

Aqua class instructor needs some training and also some music beyond the 1950's! Actually no music would even be an improvement. Not all of us are in our 80's, but forced to exercise in the pool due to joint injuries. Such a disappointment! Gear this to the Boomer generation! Music from late 60's and beyond! Oh and the hokey pokey...please stop!

This gym was great to go to until I got more serious about lifting. The bench racks here do not have adjustable bar heights. That’s great for taller people, but since I’m shorter, I have to take my shoulders out of position and comprise them to get the bar off the rack. A lot of the equipment in the free weight and cable areas is in either sub-par or poor condition. The only time management bothers with the equipment back there is if something breaks. Also, some of the seat selectors on the benches and lat-pull down areas are rusted out.They’ve done a great job at replacing the power racks by the entrance of the gym, but that’s about it. For a 24 hour Supersport, I’d expect cleaner and more up-to-date equipment. Worst part is, after my two-year $700 membership deal, they asked me to pay $128 dollars in initiation fees...even though I’ve been at the gym for two years. I had to unfortunately oblige because there were no other gyms in the immediate area that had the amount of equipment 24hr had. I hear there’s a crunch that opened up in Folsom, so I’m considering taking my business elsewhere.

The comments complaints I see on here are probably people that haven't been with 24 hr folsom very long, I've been with 24 folsom since the days when they were over at the old converted Lucky grocery store location and then it was really nice, staff was helpful and knowledgeable even when they got their new current location it was still like that up until about 5 years ago when the staff change and only upgraded a few equipment, I wouldn't say not all the staff are rude and not helpful but it is not same gym as it used to be plus folsom gotten a lot bigger and a lot more people are coming to 24 folsom, they do need to put some staff at front that want to be there and are people person.

Love this gym and my awesome trainer Jason D.!!!!! Totally changed my life at this gym and so grateful.... Thanks to Jason's expert training I'm running again and injury free!!! (And shopping for smaller clothes too yahoo!!!)

Shayna at the front desk told me I couldn't come in because my card had expired. Not, "did you know it was expired?". I have multiple cards and was genuinely surprised when she told me but still she chose an uppity attitude until I said " So I cant come in?" Then Shayna said "yes just this time." Her tone was condescending, curt and humiliating as I was in front of other guests. Totally unnecessary. I hope Shayna remembers that she only works at a gym and doesn't have to play gatekeeper to feel proud of herself. I pay enough money to this corporation to not interact with someone devoid of respect and innate communication skills.

I'm there all the time and being that it is open 24 hours a day you can go at anytime you so desire. Not only that but they're all over the United States and I have the All Sport membership which includes all 24 hour fitnesses throughout the United States. So if I want to travel I can and stop in for a workout. Some of the facilities provide towels for you such as one in Folsom California but the two in Citrus Heights and Rancho Cordova do not provide towels.

The gym facility is great, other than one blonde front desk rep who doesn’t know how to change a T.V. Station channel. Didn’t realize it’s so difficult for her to change a channel. We pay money for a membership, but can’t request. Channel change? Since when did they start hiring people who don’t know how to change a T.V. Station. If that’s the case, they might as well hire two year olds.

Out of all the gyms and 24 hour gyms I've ever worked out at....this is by far the worst.I can't even put my finger on it. The gym feels claustrophobic. The equipment, for being in Folsom, is older and outdated and the lighting is dimmer and harsher (how is that even possible)I have a bad feeling. Almost like I'm being watched when I'm in this gym. I can't describe it. The floor plan is awful.Its kind of funny that this is a super sport. Just go to the J Street 24 hour fitness for super sport, this one feels like a base level 24.This gym just feels dead.

Nice gym. Looks alot nicer inside then fr outside. It has multiple machine for different workouts. In the morning and afternoon it is not to crowded. The kids club is a good size and the staff that work with the kids are great. Overall the faculty is really nice and the employee are very friendly and helpful.

I used to love this gym, until I decided to end my membership. The staff became super unhelpful and rude after that. I put a request in to end my membership, but ended up being charged the monthly and annual fee the following month. I went back to the gym to ask why I was still being charged and turns out my request to cancel was never put in by the front office staff member. I asked to talk to a manager about getting my money reimbursed since it was their mistake that my membership was still active and charging my account. And they said no manager was in but they'd put in another request to end my membership. I called a few times, but the managers were always on break or not there, and I never got a call back. I went to the gym a few times to talk to a manager, and of course a manager was never there then either. So after being given the run around for two months, I called the corporate office and they were finally able to end my membership, but weren't able to refund me for the month I was charged after I asked to end the membership. They said all they could do was email my gyms manager and the manager would be able to do the refund. Well its been another month, and still haven't heard from the manager. This is seriously the worst customer service I've ever experienced. I've spent three months trying to contact a manager and haven't been able to reach one. And I've been charged $90 in the mean time, when I am no longer attending the gym and asked for my membership to be canceled. Horrible management and horrible customer service! I will never return to or recommend this gym to anyone!!!