Orangetheory Fitness

Love this studio...very clean, spacious and great staff and awesome workout!

I love the workouts and the coaches at Orange Theory West Frisco!They help me to push myself to do my best and beyond! I am totally hooked on OTF!!

I signed up in December with a front desk attendant who said she was a “regional” of some sort, and just filling in. I say this to point out the fact that she did not normally attend to signups or front desk duties.I told her I wanted to try it out for a month and SPECIFICALLY asked if there were auto-renewals. She assured me that they do not auto-renew any accounts and all billing would be on a month by month basis. Cool, sounds good.Fast forward a month and I have covid, and can’t attend classes. Didn’t worry about my billing because the month had passed and “they don’t auto-renew”Now, realizing I’ve paid over $400 for classes I didn’t attend, and was told originally I wouldn’t be billed for, they couldn’t care less. OTF’s solution? Send me a cancellation form that will force me to pay for ANOTHER 30 days of service, even though I called well over a month ago to cancel, received verbal confirmation, and am still being billed.Their customer service is absolutely awful. They are pinning their own employees mistake on me, and now I’m out $500 with nothing in return. I would stay far away from this place if you want to be treated as a valued customer when it comes to billing issues. The crazy thing is I didn’t even ask for a refund after explaining the mistake of their employee, I just wanted the billing to stop. THEY ARE STILL BILLING ME.

The one star is for the terrible terrible front desk. Extremely substandard quality. They can’t fix a single issue be it with you app, your referrals or your membership. The front desk is the worst ever. Although OTF is amazing, the workout the coaches are amazing. So please join the ones in North Plano or West Plano or Lewisville or any other but west frisco, only because of the inadequate “front desk”.5 star for the coaches they’re pretty good at what they do but this particular studio you’ll loose more money than you’d loose weight so steer clear and go to a different studio!

My first experience at Orangetheory West Frisco was amazing, I never thought I could enjoy working out!! I was never a person who was motivated to go to gym and workout but OTF brings out that motivation in me coz its so much fun and you feel like pushing yourself.The coaches and the staff are amazing! They help out with anything that you feel needs attention.They gave me alternative exercises for the ones I could not do due to injuries, corrected me if I was doing some exercise wrong. Overall its such a positive environment that you’ll wanna go daily!I had 4 classes so far with different coaches Amador, Alex and Marie and all of them are helpful and amazing!

Where do I begin? Great coaches, great front desk staff? Awesome communication?Angela and coaches are all amazing! I love that I know my form will be corrected when needed and I am given any modifications to make my workout successful for me!Front desk staff...Daniel, he will get you taken care of and great at solving any problem that might arise. I appreciate all of the SAs at West Frisco.Do yourself a favor, try out that free class and I promise you will not regret it!

great program. Great staff. Friendly.

I was reluctant at first, then I tried a class, and really loved the experience. The coaches are great, and I look forward to each class.

I love that you feel welcome no matter what level you are at. The coaches are always there to guide you and help you modify the workouts if needed. Everything is at your own pace and you are building up to something great. I also love how the app keeps track of your progress so you can see the trends of improvement over time. I highly recommend OTF to anyone looking to start their fitness journey, lots of encouragement here!