New York Sports Clubs

I love going to the gym .every one is so nice especially when I walk in always greeted by Gerry he is always so friendly and kind. Very helpful.The other young who is on the desk his name is Guy he has been working there for a while always greet me by my name and ask me how my day is going,. both young men are always so kind .The place is so clean ,pool water is clean. On my way out they always ask me if everything was ok . And tell me to have a good evening.NY S C is lucky to to have Guy and Gerry working there. I have been going to this gym for about 8 years never saw better works then those young men. Thank You Theresa Rogers

Whirlpool down again. Been broken most of the year. I asked to turn down the techno funk music and was told the staff were not allowed to change the volume or the music because it would break. It had to be a manager. I asked to speak with a …

Very sleazy management. If you join be prepared to get ripped off for a few months of your membership fee. NYSC club told its members they would be refunded for the time it was closed because of Corona. …

Dirty gym, old machines, unfriendly Staff, they continue to charge you even after canceling your subscription for six months and even after your visit them many times trying to cancel, the business model is based on continuing to charge …

Please, for your own sake, never join this gym. Super easy to join, impossible to cancel. Tried to cancel right after the re- opening of Covid. Charged me over 100$ to cancel, 2 months membership, yearly fee, and cancellation fee. if you ever want to feel scammed and taken advantage of, this is the right gym for you.

Good gym while I was there. Had to deal with some serious headaches with improperly receiving bills long after I cancelled and moved. Make sure when you cancel in person you receive proof of cancellation via email so this does not happen to you.

I should've read the reviews before joining. I joined on 22nd and paid $29 for August first month then tried to cancel cause of moving out of state. I called them on 14th to cancel cause I'm not in CT nobody answered the phone. On 15th they …

I had high hopes for this gym when I joined, the front staff was friendly and the gym it’s self seemed clean. Unfortunately I was let down. The gym always has broken equipment, there’s always two or three treadmills that are broken amongst other machines as well. The pool is nice but it often closed for maintenance as well as the whirlpool and sauna. There has been a broken sign on the same toilet stall in the locker room for months and the locker rooms are at times pretty unclean. I went to this gym for location purposes only after seeing all of that. The front staff remained friendly but was rarely available for even check in. The worst part about this gym is their customer service after you try to cancel. As soon as you mention the word cancel they deem you dead to them. I tried canceling back in December and was told I had to speak to the manager to do so. After asking to cancel with the manager I was told he wasn’t in so I had to come back a different time because they only work between the hours of ten and seven. I moved out of the area so having to return was annoying but I did so and when I was there I was told there would be an additional fee for canceling plus payment for the following month was needed. So after paying over a hundred dollars just to cancel I was assured my membership was cancelled but that was not the case. So I again reached out and the situation was handled very poorly by the manager on duty, Tanya. She told me I must be confused or mistaken about what I was saying to her amongst other things and only refunded me for a forth of the money this whole situation cost. The money the whole ordeal cost isn’t the reason for this review but the poor customer service alone is. As a business owner I would be horrified if my staff spoke to a patient with that level of rudeness. I would advise you go to planet fitness if you’re looking for an okay with a gym that’s dirty with broken machines, bad management and a terrible cancellation policy because it would definitely be a cheaper waste of your time.

What a disappointment. Just moved to the area and this is my first time joining a New York Sports club in over 10 years... should have more carefully examined the condition of the equipment and the “fine print” in the agreement that I allegedly signed. I made an attempt to cancel today because it appears that most of the equipment hasn’t been updated in years, but was told that I needed to meet the manager in person and only during two limited time periods each week to cancel my membership. The snarky front desk rep also said I was told this when I signed up. They sure make it easy to join… But try canceling. Apparently there is also a form that I can fill out and send via certified mail, just to make cancelling a little more difficult.Who knows what other penalties they’ll attempt to stick me with. On the plus side, the place is fittingly very very cheap so I’ll chalk it up to a lesson learned!Unfortunately, this entire region is lacking a high-end high-quality fitness center... if anyone is interested in opening a “Chelsea Piers” type of facility in the area - let me know and I may help evaluate the opportunity and provide financing. I believe this region is ripe for this type if facility.

Just joined last week but so far happy I did. Great atmosphere, not a stressful place at all. Good prices and a pool to boot! Relaxed, mind your own business kinda feel. And no pressure from staff about membership packages or signing up for classes etc...